ChatBacklogHandler (ecom-api-iagent 12.43.5 API)

All Superinterfaces:

BacklogHandler<Chat>
```
public interface ChatBacklogHandler
extends BacklogHandler<Chat>
```
This handler provides access to all Chat objects within the backlog. Please note that the underlying stream source returned by the BacklogHandler.stream() method of this handler guarantees order by routing priority. In case of service level based routing the stream is ordered by the individually calculated service level ratio of each Chat descending from high to low. Please also note that the stream source may contain Chat elements that are not routable. To filter the routable Chat elements please use the BacklogHandler.isRoutable() predicate to filter the stream. ChatBacklogHandler is only available in the novomind iAGENT routing process.

Since:

11.32

Method Summary

All Methods Instance Methods Abstract Methods
Modifier and Type	Method	Description
`java.util.Optional<BacklogChatInfo>`	`getBacklogChatInfo(Chat chat)`	This method returns the `BacklogChatInfo` for the given `Chat`.

Methods inherited from interface com.novomind.ecom.api.iagent.backlog.BacklogHandler
get, isRoutable, stream

- Method Detail
  - getBacklogChatInfo
```
java.util.Optional<BacklogChatInfo> getBacklogChatInfo(Chat chat)
```
    This method returns the BacklogChatInfo for the given Chat.
    
    Parameters:
    
    chat - a chat for which the BacklogChatInfo is to be determined
    
    Returns:
    
    the optional BacklogChatInfo for the given Chat or an empty optional if the Chat is not in the backlog
    
    Since:
    
    11.32