ChatBacklogHandler (ecom-api-iagent 12.40.2 API)

All Superinterfaces:

BacklogHandler<Chat>
```
public interface ChatBacklogHandler
extends BacklogHandler<Chat>
```
This handler provides access to all Chat objects within the backlog. It is only available in the novomind iAGENT routing process.

Since:

11.32

Method Summary

All Methods Instance Methods Abstract Methods
Modifier and Type	Method	Description
`java.util.Optional<BacklogChatInfo>`	`getBacklogChatInfo(Chat chat)`	This method returns the `BacklogChatInfo` for the given `Chat`.

Methods inherited from interface com.novomind.ecom.api.iagent.backlog.BacklogHandler
get, isRoutable, stream

- Method Detail
  - getBacklogChatInfo
```
java.util.Optional<BacklogChatInfo> getBacklogChatInfo(Chat chat)
```
    This method returns the BacklogChatInfo for the given Chat.
    
    Parameters:
    
    chat - a chat for which the BacklogChatInfo is to be determined
    
    Returns:
    
    the optional BacklogChatInfo for the given Chat or an empty optional if the Chat is not in the backlog
    
    Since:
    
    11.32