Interface ChatBacklogHandler
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- All Superinterfaces:
BacklogHandler<Chat>
public interface ChatBacklogHandler extends BacklogHandler<Chat>
This handler provides access to allChat
objects within the backlog. It is only available in the novomind iAGENT routing process.- Since:
- 11.32
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Method Summary
All Methods Instance Methods Abstract Methods Modifier and Type Method Description java.util.Optional<BacklogChatInfo>
getBacklogChatInfo(Chat chat)
This method returns theBacklogChatInfo
for the givenChat
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Methods inherited from interface com.novomind.ecom.api.iagent.backlog.BacklogHandler
get, isRoutable, stream
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Method Detail
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getBacklogChatInfo
java.util.Optional<BacklogChatInfo> getBacklogChatInfo(Chat chat)
This method returns theBacklogChatInfo
for the givenChat
.- Parameters:
chat
- a chat for which theBacklogChatInfo
is to be determined- Returns:
- the optional
BacklogChatInfo
for the givenChat
or an empty optional if theChat
is not in the backlog - Since:
- 11.32
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