Package com.novomind.ecom.api.iagent.backlog

Interface ChatBacklogHandler

All Superinterfaces:

BacklogHandler<Chat>

public interface ChatBacklogHandler
extends BacklogHandler<Chat>

This handler provides access to all Chat objects within the backlog. Please note that the underlying stream source returned by the BacklogHandler.stream() method of this handler guarantees order by routing priority. In case of service level based routing the stream is ordered by the individually calculated service level ratio of each Chat descending from high to low. Please also note that the stream source may contain Chat elements that are not routable. To filter the routable Chat elements please use the BacklogHandler.isRoutable() predicate to filter the stream. ChatBacklogHandler is only available in the novomind iAGENT routing process.

Since:

11.32

Method Summary

Modifier and Type	Method	Description
Optional<BacklogChatInfo>	getBacklogChatInfo(Chat chat)	This method returns the BacklogChatInfo for the given Chat.

Methods inherited from interface com.novomind.ecom.api.iagent.backlog.BacklogHandler

get, isRoutable, stream

Method Details

getBacklogChatInfo

Optional<BacklogChatInfo> getBacklogChatInfo(Chat chat)

This method returns the BacklogChatInfo for the given Chat.

Parameters:

chat - a chat for which the BacklogChatInfo is to be determined

Returns:

the optional BacklogChatInfo for the given Chat or an empty optional if the Chat is not in the backlog

Since:

11.32