Interface BacklogChatInfo

  • All Superinterfaces:
    ChatProvider

    public interface BacklogChatInfo
    extends ChatProvider
    A BacklogChatInfo provides non persistent information for a chat in the backlog.
    Since:
    11.32
    • Method Detail

      • getActiveAgent

        java.util.Optional<User> getActiveAgent()
        Returns:
        the agent currently assigned to the chat. Returns an empty optional if the chat is still being routed, is not yet accepted by the chosen agent or is already closed.
        Since:
        11.32