Package com.novomind.ecom.api.iagent.backlog

Interface BacklogChatInfo

All Superinterfaces:
ChatProvider
public interface BacklogChatInfo extends ChatProvider
A BacklogChatInfo provides non persistent information for a chat in the backlog.
Since:
11.32

  • Method Details

    • getActiveAgent

      Optional<User> getActiveAgent()
      Returns:
      the agent currently assigned to the chat. Returns an empty optional if the chat is still being routed, is not yet accepted by the chosen agent or is already closed.
      Since:
      11.32

    • getChatState

      ChatState getChatState()
      Returns:
      the current ChatState of the chat
      Since:
      12.29