BacklogChatInfo (ecom-api-iagent 12.40.2 API)

All Superinterfaces:

ChatProvider
```
public interface BacklogChatInfo
extends ChatProvider
```
A BacklogChatInfo provides non persistent information for a chat in the backlog.

Since:

11.32

- Method Summary
  
  All Methods Instance Methods Abstract Methods
  Modifier and Type Method Description
  
  java.util.Optional<User> getActiveAgent()
  
  ChatState getChatState()
  - Methods inherited from interface com.novomind.ecom.api.iagent.provider.ChatProvider
    getChat

- Method Detail
  - getActiveAgent
```
java.util.Optional<User> getActiveAgent()
```
    Returns:
    
    the agent currently assigned to the chat. Returns an empty optional if the chat is still being routed, is not yet accepted by the chosen agent or is already closed.
    
    Since:
    
    11.32
  - getChatState
```
ChatState getChatState()
```
    Returns:
    
    the current ChatState of the chat
    
    Since:
    
    12.29