TicketBacklogHandler (ecom-api-iagent 12.33.1 API)

All Superinterfaces:

BacklogHandler<Ticket>
```
public interface TicketBacklogHandler
extends BacklogHandler<Ticket>
```
This handler provides access to all Ticket objects within the backlog. It is only available in the novomind iAGENT routing process.

Since:

11.25

Method Summary

All Methods Instance Methods Abstract Methods
Modifier and Type	Method	Description
`java.util.Optional<BacklogMessageInfo>`	`getBacklogMessageInfo(Ticket ticket)`	This method returns the `BacklogMessageInfo` for the given `Ticket`.

Methods inherited from interface com.novomind.ecom.api.iagent.backlog.BacklogHandler
get, isRoutable, stream

- Method Detail
  - getBacklogMessageInfo
```
java.util.Optional<BacklogMessageInfo> getBacklogMessageInfo(Ticket ticket)
```
    This method returns the BacklogMessageInfo for the given Ticket.
    
    Parameters:
    
    ticket - a ticket for which the BacklogMessageInfo is to be determined
    
    Returns:
    
    the optional BacklogMessageInfo for the given Ticket or an empty optional if the Ticket is not in the backlog
    
    Since:
    
    12.0