TicketBacklogHandler (ecom-api-iagent 12.43.2 API)

All Superinterfaces:

BacklogHandler<Ticket>
```
public interface TicketBacklogHandler
extends BacklogHandler<Ticket>
```
This handler provides access to all Ticket objects within the backlog. Please note that the underlying stream source returned by the BacklogHandler.stream() method of this handler guarantees order by routing priority. In case of service level based routing the stream is ordered by the individually calculated service level ratio of each Ticket descending from high to low. Please also note that the stream source may contain Ticket elements that are not routable. To filter the routable Ticket elements please use the BacklogHandler.isRoutable() predicate to filter the stream. The TicketBacklogHandler is only available in the novomind iAGENT routing process.

Since:

11.25

Method Summary

All Methods Instance Methods Abstract Methods
Modifier and Type	Method	Description
`java.util.Optional<BacklogMessageInfo>`	`getBacklogMessageInfo(Ticket ticket)`	This method returns the `BacklogMessageInfo` for the given `Ticket`.

Methods inherited from interface com.novomind.ecom.api.iagent.backlog.BacklogHandler
get, isRoutable, stream

- Method Detail
  - getBacklogMessageInfo
```
java.util.Optional<BacklogMessageInfo> getBacklogMessageInfo(Ticket ticket)
```
    This method returns the BacklogMessageInfo for the given Ticket.
    
    Parameters:
    
    ticket - a ticket for which the BacklogMessageInfo is to be determined
    
    Returns:
    
    the optional BacklogMessageInfo for the given Ticket or an empty optional if the Ticket is not in the backlog
    
    Since:
    
    12.0