Package com.novomind.ecom.api.imail.routing.operation.close

Interface CloseOperationBuilder.WithTicket.WithTransactionCode

Enclosing interface:

CloseOperationBuilder.WithTicket

public static interface CloseOperationBuilder.WithTicket.WithTransactionCode

Builder stage that holds the selected transaction code.

Since:

11.28

Nested Class Summary

Nested Classes

Modifier and Type	Interface	Description
static interface	CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent	Builder stage for agent-executed ticket close operations with transaction code.
static interface	CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor	Builder stage for supervisor-executed ticket close operations with transaction code.

Method Summary

Modifier and Type	Method	Description
CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent	agent(User user)	Sets the agent user for this close operation.
CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor	supervisor(User user)	Sets the supervisor user for this close operation.

Method Details

supervisor

CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor supervisor(User user)
                                                                      throws ValidationException

Sets the supervisor user for this close operation.

Parameters:

user - the user executing the operation

Returns:

the CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor

Throws:

ValidationException - e.g. if the specified user is invalid, deleted or not a supervisor for the category of the ticket or the ticket is in a state which disallows being closed by a supervisor.

Since:

11.28

agent

CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent agent(User user)
                                                            throws ValidationException

Sets the agent user for this close operation.

Parameters:

user - the user executing the operation

Returns:

the CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent

Throws:

ValidationException - e.g. if the specified user is invalid, deleted, not logged in, not an agent or the ticket is not in the inbox of the user.

Since:

11.28