Package com.novomind.ecom.api.iagent.common

Interface ModifiableAgentPostProcessingState

All Superinterfaces:

AgentPostProcessingState

public interface ModifiableAgentPostProcessingState
extends AgentPostProcessingState

This interface provides information about the agent post processing state and also allows to change it. Any changes applied to an instance of ModifiableAgentPostProcessingState will take effect immediately.

Since:

11.18

Method Summary

Modifier and Type	Method	Description
boolean	postProcess()	This method puts the agent into post processing state.
boolean	resume()	This method resumes the agent from the post processing state.

Methods inherited from interface com.novomind.ecom.api.iagent.common.AgentPostProcessingState

getCall, getPostprocessingStartDate, isPostProcessing, isPostProcessingRequested

Method Detail

postProcess

boolean postProcess()
             throws OperationFailedException

This method puts the agent into post processing state. Please note that the agent post processing state can only be applied to a User that is logged on as agent at the iAGENT Desk. The post processing state cannot be applied during an active call connected to the agent's device. In this case the post processing state is only requested and will be applied immediately after disconnecting the call.

Returns:

true if the state has been changed or the change of state has been requested successfully, otherwise false.

Throws:

OperationFailedException - if the operation failed e.g. in case of logged off or paused agent.

Since:

11.18

resume

boolean resume()
        throws OperationFailedException

This method resumes the agent from the post processing state. Please note that the agent post processing state can only be resumed for a User that is logged on as agent at the iAGENT Desk.

Returns:

true if the state has been changed

Throws:

OperationFailedException - if the operation failed e.g. in case of logged off or paused agent.

Since:

11.18