Package com.novomind.ecom.api.imail.routing.operation.recategorization

Interface RecategorizationOperationBuilder

public interface RecategorizationOperationBuilder

The RecategorizationOperationBuilder provides specific builders to build a recategorization operation on a ticket.

Since:

10.0.202

Nested Class Summary

Nested Classes

Modifier and Type	Interface	Description
static interface	RecategorizationOperationBuilder.WithCall	Builder stage that holds the selected call.
static interface	RecategorizationOperationBuilder.WithTicket	Builder stage that holds the selected ticket.

Method Summary

Modifier and Type	Method	Description
RecategorizationOperationBuilder.WithCall	call(Call call)	Sets the call to be recategorized.
RecategorizationOperationBuilder.WithCall	call(Long callId)	Sets the call to be recategorized, identified by its id.
RecategorizationOperationBuilder.WithTicket	ticket(Ticket ticket)	Sets the ticket to be recategorized.
RecategorizationOperationBuilder.WithTicket	ticket(Long ticketId)	Sets the ticket to be recategorized, identified by its id.

Method Details

ticket

RecategorizationOperationBuilder.WithTicket ticket(Long ticketId)
                                            throws ValidationException

Sets the ticket to be recategorized, identified by its id.

Parameters:

ticketId - the ticketId of the ticket to be recategorized.

Returns:

the RecategorizationOperationBuilder.WithTicket

Throws:

ValidationException - if the ticketId is invalid or the ticket has an inappropriate status.

Since:

10.0.202

ticket

RecategorizationOperationBuilder.WithTicket ticket(Ticket ticket)
                                            throws ValidationException

Sets the ticket to be recategorized.

Parameters:

ticket - the ticket to be recategorized.

Returns:

the RecategorizationOperationBuilder.WithTicket

Throws:

ValidationException - if the ticketId is invalid or the ticket has an inappropriate status.

Since:

10.0.202

call

RecategorizationOperationBuilder.WithCall call(Long callId)
                                        throws ValidationException

Sets the call to be recategorized, identified by its id.

Parameters:

callId - the callId of the call to be recategorized.

Returns:

the RecategorizationOperationBuilder.WithCall

Throws:

ValidationException - if the callId is invalid or the call has an inappropriate state.

Since:

12.31

call

RecategorizationOperationBuilder.WithCall call(Call call)
                                        throws ValidationException

Sets the call to be recategorized.

Parameters:

call - the call to be recategorized.

Returns:

the RecategorizationOperationBuilder.WithCall

Throws:

ValidationException - if the callId is invalid or the call has an inappropriate state.

Since:

12.31