Interface AgentAvailabilityEventListener


  • public interface AgentAvailabilityEventListener
    The AgentAvailabilityEventListener is an interface that implements the callback event functions triggered due to agent availability changes. The AgentAvailabilityEventListener is only available in the novomind iAGENT routing process.
    Since:
    11.29
    • Method Detail

      • agentAvailabilityChanged

        void agentAvailabilityChanged​(AgentAvailabilityChangedEvent agentAvailabilityChangedEvent)
        Indicates that the availability state of an agent has changed
        Parameters:
        agentAvailabilityChangedEvent - provides all information about the availability change
        Since:
        11.29