Package com.novomind.ecom.api.iagent.common.event

Interface AgentAvailabilityEventListener

public interface AgentAvailabilityEventListener
The AgentAvailabilityEventListener is an interface that implements the callback event functions triggered due to agent availability changes. The AgentAvailabilityEventListener is only available in the novomind iAGENT routing process.
Since:
11.29

  • Method Details

    • agentAvailabilityChanged

      void agentAvailabilityChanged(AgentAvailabilityChangedEvent agentAvailabilityChangedEvent)
      Indicates that the availability state of an agent has changed
      Parameters:
      agentAvailabilityChangedEvent - provides all information about the availability change
      Since:
      11.29