Package com.novomind.ecom.api.imail.routing.operation.recategorization

Interface SupervisorCallRecategorizationOperation

All Superinterfaces:

CallProvider, CallRecategorizationOperation<SupervisorCallRecategorizationOperationResult>, Operation<SupervisorCallRecategorizationOperationResult>, UserProvider

public interface SupervisorCallRecategorizationOperation
extends CallRecategorizationOperation<SupervisorCallRecategorizationOperationResult>, UserProvider

Represents an operation to recategorize a Call for a supervisor.

Since:

12.31

Method Summary

Modifier and Type	Method	Description
default SupervisorCallRecategorizationOperationResult	execute()	This method executes a recategorization operation on a Call as a supervisor.
Future<SupervisorCallRecategorizationOperationResult>	executeAsync()	This method executes a recategorization operation on a Call as a supervisor asynchronously.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.CallProvider

getCall

Methods inherited from interface com.novomind.ecom.api.imail.routing.operation.recategorization.CallRecategorizationOperation

getDestinationCategory, getSourceCategory

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Details

execute

default SupervisorCallRecategorizationOperationResult execute()
                                                       throws SupervisorCallRecategorizationOperationFailedException

This method executes a recategorization operation on a Call as a supervisor.

Specified by:

execute in interface Operation<SupervisorCallRecategorizationOperationResult>

Returns:

the SupervisorCallRecategorizationOperationResult contains additional information about the operation, if the operation has been performed successfully.

Throws:

SupervisorCallRecategorizationOperationFailedException - if the operation has failed

Since:

12.31

executeAsync

Future<SupervisorCallRecategorizationOperationResult> executeAsync()
                                                            throws SupervisorCallRecategorizationOperationFailedException

This method executes a recategorization operation on a Call as a supervisor asynchronously.

Specified by:

executeAsync in interface CallRecategorizationOperation<SupervisorCallRecategorizationOperationResult>

Returns:

A Future of a SupervisorCallRecategorizationOperationResult providing additional information about the operation.

Throws:

SupervisorCallRecategorizationOperationFailedException - if the operation cannot be executed.

Since:

13.5