Package com.novomind.ecom.api.imail.routing.operation.recategorization

Interface CallRecategorizationOperation<T extends CallRecategorizationOperationResult>

Type Parameters:

T - the type of result produced by executing this recategorization operation

All Superinterfaces:

CallProvider, Operation<T>

All Known Subinterfaces:

AutoCallRecategorizationOperation, SupervisorCallRecategorizationOperation

public interface CallRecategorizationOperation<T extends CallRecategorizationOperationResult>
extends Operation<T>, CallProvider

Represents an operation to recategorize a Call.

Since:

13.5

Method Summary

Modifier and Type	Method	Description
Future<T>	executeAsync()	This method executes a recategorization operation on a Call asynchronously.
Category	getDestinationCategory()	Returns the destination category of the call.
Category	getSourceCategory()	Returns the source category of the call.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.CallProvider

getCall

Methods inherited from interface com.novomind.ecom.api.iagent.operation.Operation

execute

Method Details

getSourceCategory

Category getSourceCategory()

Returns the source category of the call.

Returns:

the source category of the call.

Since:

13.5

getDestinationCategory

Category getDestinationCategory()

Returns the destination category of the call.

Returns:

the destination category of the call.

Since:

13.5

executeAsync

Future<T> executeAsync()
                throws CallRecategorizationOperationFailedException

This method executes a recategorization operation on a Call asynchronously.

Returns:

A Future of a specific CallRecategorizationOperationResult providing additional information about the operation.

Throws:

CallRecategorizationOperationFailedException - if the operation cannot be executed.

Since:

13.5