Package com.novomind.ecom.api.imail.routing.operation.recategorization

Interface CallRecategorizationOperation<T extends CallRecategorizationOperationResult>

All Superinterfaces:

CallProvider, Operation<T>

All Known Subinterfaces:

AutoCallRecategorizationOperation, SupervisorCallRecategorizationOperation

public interface CallRecategorizationOperation<T extends CallRecategorizationOperationResult>
extends Operation<T>, CallProvider

Represents an operation to recategorize a Call.

Since:

13.5

Method Summary

Modifier and Type	Method	Description
Future<T>	executeAsync()	This method executes a recategorization operation on a Call asynchronously.
Category	getDestinationCategory()
Category	getSourceCategory()

Methods inherited from interface com.novomind.ecom.api.iagent.provider.CallProvider

getCall

Methods inherited from interface com.novomind.ecom.api.iagent.operation.Operation

execute

Method Details

getSourceCategory

Category getSourceCategory()

Returns:

the source category of the call.

Since:

13.5

getDestinationCategory

Category getDestinationCategory()

Returns:

the destination category of the call.

Since:

13.5

executeAsync

Future<T> executeAsync()
                throws CallRecategorizationOperationFailedException

This method executes a recategorization operation on a Call asynchronously.

Returns:

A Future of a specific CallRecategorizationOperationResult providing additional information about the operation.

Throws:

CallRecategorizationOperationFailedException - if the operation cannot be executed.

Since:

13.5