Package com.novomind.ecom.api.iagent.operation.quickcase

Interface AgentQuickCaseOperationBuilder.StartQuickCase

All Superinterfaces:

IntermediateStorageProvider

Enclosing interface:

AgentQuickCaseOperationBuilder

public static interface AgentQuickCaseOperationBuilder.StartQuickCase
extends IntermediateStorageProvider

Nested Class Summary

Nested Classes

Modifier and Type	Interface	Description
static interface	AgentQuickCaseOperationBuilder.StartQuickCase.AsPhoneTicket

Method Summary

Modifier and Type	Method	Description
AgentQuickCaseOperationBuilder.StartQuickCase	account(Account account)	Sets the account of the quick case.
AgentQuickCaseOperationBuilder.StartQuickCase	additionalToAddresses(List<jakarta.mail.internet.InternetAddress> additionalToAddresses)	Sets additional to-addresses of the quick case.
AgentQuickCaseOperationBuilder.StartQuickCase.AsPhoneTicket	asPhoneTicket()	Converts the quick case into a phone ticket.
AgentQuickCaseOperationBuilder.StartQuickCase	bccAddresses(List<jakarta.mail.internet.InternetAddress> bccAddresses)	Sets the bcc-addresses of the quick case.
AgentQuickCaseStartOperation	build()	Builds the AgentQuickCaseStartOperation for the given parameters.
AgentQuickCaseOperationBuilder.StartQuickCase	category(Category category)	Sets the category of the quick case.
AgentQuickCaseOperationBuilder.StartQuickCase	ccAddresses(List<jakarta.mail.internet.InternetAddress> ccAddresses)	Sets the cc-addresses of the quick case.
AgentQuickCaseOperationBuilder.StartQuickCase	channel(Channel channel)	Sets the channel of the quick case.
AgentQuickCaseOperationBuilder.StartQuickCase	language(Locale language)	Sets the language of the quick case.
AgentQuickCaseOperationBuilder.StartQuickCase	primaryToAddress(jakarta.mail.internet.InternetAddress primaryToAddress)	Sets the primary to-address of the quick case.
AgentQuickCaseOperationBuilder.StartQuickCase	processId(Long processId)	Sets the id of the process to be associated with the quick case.
AgentQuickCaseOperationBuilder.StartQuickCase	subject(String subject)	Sets the subject of the quick case.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.IntermediateStorageProvider

getIntermediateStorage

Method Details

subject

AgentQuickCaseOperationBuilder.StartQuickCase subject(String subject)
                                               throws ValidationException

Sets the subject of the quick case.

Parameters:

subject - the subject of the quick case

Returns:

the AgentQuickCaseOperationBuilder.StartQuickCase

Throws:

ValidationException - if the subject is not valid

Since:

11.18

category

AgentQuickCaseOperationBuilder.StartQuickCase category(Category category)
                                                throws ValidationException

Sets the category of the quick case.

Parameters:

category - the category of the quick case

Returns:

the AgentQuickCaseOperationBuilder.StartQuickCase

Throws:

ValidationException - if the category is not valid

Since:

11.18

channel

AgentQuickCaseOperationBuilder.StartQuickCase channel(Channel channel)
                                               throws ValidationException

Sets the channel of the quick case.

Parameters:

channel - the channel of the quick case

Returns:

the AgentQuickCaseOperationBuilder.StartQuickCase

Throws:

ValidationException - if the channel is not valid

Since:

11.18

language

AgentQuickCaseOperationBuilder.StartQuickCase language(Locale language)
                                                throws ValidationException

Sets the language of the quick case. Please note that only the language attribute of the given Locale is used.

Parameters:

language - the language of the quick case

Returns:

the AgentQuickCaseOperationBuilder.StartQuickCase

Throws:

ValidationException - if the language is not valid

Since:

11.18

account

AgentQuickCaseOperationBuilder.StartQuickCase account(Account account)
                                               throws ValidationException

Sets the account of the quick case.

Parameters:

account - the account of the quick case

Returns:

the AgentQuickCaseOperationBuilder.StartQuickCase

Throws:

ValidationException - if the account is not valid

Since:

11.18

processId

AgentQuickCaseOperationBuilder.StartQuickCase processId(Long processId)
                                                 throws ValidationException

Sets the id of the process to be associated with the quick case.

Parameters:

processId - the processId of the process to be assigned to the quick case

Returns:

the AgentQuickCaseOperationBuilder.StartQuickCase

Throws:

ValidationException - if the processId is not valid

Since:

11.22

primaryToAddress

AgentQuickCaseOperationBuilder.StartQuickCase primaryToAddress(jakarta.mail.internet.InternetAddress primaryToAddress)
                                                        throws ValidationException

Sets the primary to-address of the quick case.

Parameters:

primaryToAddress - the primary to-address of the quick case

Returns:

the AgentQuickCaseOperationBuilder.StartQuickCase

Throws:

ValidationException - if the primary to-address is not valid

Since:

11.18

additionalToAddresses

AgentQuickCaseOperationBuilder.StartQuickCase additionalToAddresses(List<jakarta.mail.internet.InternetAddress> additionalToAddresses)
                                                             throws ValidationException

Sets additional to-addresses of the quick case.

Parameters:

additionalToAddresses - the additional to-addresses of the quick case

Returns:

the AgentQuickCaseOperationBuilder.StartQuickCase

Throws:

ValidationException - if the additional to-addresses are not valid

Since:

11.18

ccAddresses

AgentQuickCaseOperationBuilder.StartQuickCase ccAddresses(List<jakarta.mail.internet.InternetAddress> ccAddresses)
                                                   throws ValidationException

Sets the cc-addresses of the quick case.

Parameters:

ccAddresses - the cc-addresses of the quick case

Returns:

the AgentQuickCaseOperationBuilder.StartQuickCase

Throws:

ValidationException - if the cc-addresses are not valid

Since:

11.18

bccAddresses

AgentQuickCaseOperationBuilder.StartQuickCase bccAddresses(List<jakarta.mail.internet.InternetAddress> bccAddresses)
                                                    throws ValidationException

Sets the bcc-addresses of the quick case.

Parameters:

bccAddresses - the bcc-addresses of the quick case

Returns:

the AgentQuickCaseOperationBuilder.StartQuickCase

Throws:

ValidationException - if the bcc-addresses are not valid

Since:

11.18

asPhoneTicket

AgentQuickCaseOperationBuilder.StartQuickCase.AsPhoneTicket asPhoneTicket()

Converts the quick case into a phone ticket.

Returns:

the AgentQuickCaseOperationBuilder.StartQuickCase.AsPhoneTicket

Since:

11.18

build

AgentQuickCaseStartOperation build()
                            throws ValidationException

Builds the AgentQuickCaseStartOperation for the given parameters.

Returns:

the AgentQuickCaseStartOperation

Throws:

ValidationException - if any parameters are not valid

Since:

11.18