Package com.novomind.ecom.api.iagent.operation.recategorization

Interface IssueRecategorizationOperationResult

All Superinterfaces:

IssueOperationResult, IssueProvider, OperationResult

All Known Subinterfaces:

AutoCallRecategorizationOperationResult, AutoTicketRecategorizationOperationResult, CallRecategorizationOperationResult, SupervisorCallRecategorizationOperationResult, SupervisorTicketRecategorizationOperationResult, TicketRecategorizationOperationResult

public interface IssueRecategorizationOperationResult
extends IssueOperationResult

This interface represents the result of a successful issue recategorization operation.

Since:

10.0.202

Method Summary

Modifier and Type	Method	Description
Category	getDestinationCategory()	Returns the destination category of the issue after the operation has been executed.
Category	getSourceCategory()	Returns the source category of the issue before the operation has been executed.

Methods inherited from interface com.novomind.ecom.api.iagent.provider.IssueProvider

getIssue

Method Details

getSourceCategory

Category getSourceCategory()

Returns the source category of the issue before the operation has been executed.

Returns:

the source category of the issue before the operation has been executed.

Since:

10.0.202

getDestinationCategory

Category getDestinationCategory()

Returns the destination category of the issue after the operation has been executed.

Returns:

the destination category of the issue after the operation has been executed.

Since:

10.0.202