All Classes

Class	Description
AbstractAnalyzerDecision<T>
AbstractMessageFilterMenuItem<T extends MessageInfo>	This class is used to display custom menu entries in the backlog menu of the novomind iAGENT Supervisor or Desk frontend.
AbstractTab	Instances of this class are used to build a custom tab with a name, displayName and an url.
Account	Represents an Account object
Account.AccountType	This enumeration describes the type of an account.
AccountConnectorTab	Represents a customized AccountConnectorTab
AccountConnectorTabProvider	A AccountConnectorTabProvider is used to provide a custom AccountConnectorTab.
AccountConnectorTabViewContext	A AccountConnectorTabViewContext provide an AccountModifier which is used to change the subjacent Account}.
AccountModifier	Defines an API to modify an instance of type Account
AccountProvider	Represents an object, that has an account
ActiveCall	The interface represents an active call existing within the PBX.
ActiveCallEvent	The ActiveCallEvent is the basic interface for active call related events.
ActiveCallProvider	Represents an object, that provides an ActiveCall.
AgentActionHandler	This handler provides information about the agent's state and functions to perform specific actions for the agent.
AgentAvailability	Represents the agent availability states for specific module.
AgentAvailabilityChangedEvent	An AgentAvailabilityChangedEvent is an event triggered due to an agent availability change.
AgentAvailabilityEventListener	The AgentAvailabilityEventListener is an interface that implements the callback event functions triggered due to agent availability changes.
AgentBacklogMailInfoViewContext	This interface is used to provide view context specific information for mails within the agent application displaying inquiries and forwarded or resubmitted tickets for this agent.
AgentBacklogMessageFilterMenuItem	This class is used to display a custom backlog message menu in the novomind iAGENT Desk frontend.
AgentCallAction	This interface represents all agent actions concerning a call.
AgentCallActionValidationException
AgentCallActionValidator	This is an extension point for validation of actions on calls performed by agents.
AgentCallCloseAction	This action represents all call close actions by an agent.
AgentCallCloseActionViewContext	This interface is used to provide view context specific information within the novomind iAGENT Desk application for dialogs opened on call close action validation faults.
AgentCallInfo	The AgentCallInfo provides information about a delivered or established ActiveCall that is currently attached to the agent's phone device.
AgentCallQuickCase	This interface provides information of a call quick case of an agent.
AgentCallQuickCaseStartOperation	Represents an operation to start a call quick case for an agent.
AgentCallQuickCaseStartOperationResult	This interface represents the result of a successful AgentCallQuickCaseStartOperation
AgentCallRecategorizedEvent	This event is triggered when a Call has been recategorized by an agent.
AgentCategoryVisibility	This class contains all possible visibilities for the categories in the role agent
AgentCategoryVisibilityContext	This class represents an agent visibility context for a category
AgentChatAction	This interface represents all agent actions concerning a chat The interface provides the chat and the user performing the action.
AgentChatActionValidationException	Signals that a Validation Exception for an AgentChatAction has occurred.
AgentChatActionValidator	This is an extension point for validation of actions on chats performed by agents.
AgentChatCloseAction	This action is performed when an agent is closing a chat within the novomind iAGENT chat process.
AgentChatCloseActionViewContext	This interface is used to provide view context specific information within the novomind iAGENT Chat Agent application for dialogs opened on chat close action validation faults.
AgentChatClosedEvent	This event is triggered when a chat has been closed by an agent.
AgentChatCloseOperation	Represents an operation to close a chat as an agent.
AgentChatCloseOperationFailedException	An AgentChatCloseOperationFailedException is thrown by an AgentChatCloseOperation if the operation execution has failed.
AgentChatCloseOperationResult	This interface represents the result of a successful AgentChatCloseOperation
AgentChatEditorAppearance	This class is used to customize the appearance of the agent's chat editor within the novomind iAGENT Chat Agent application.
AgentChatEditorAppearanceProvider	An AgentChatEditorAppearanceProvider is used to customize the appearance of the agent's chat editor.
AgentChatEditorViewContext	This interface is used to provide view context specific information for chats opened in the chat agent editor.
AgentChatInfo	This interface provides information about the agent chat pool.
AgentChatInfoViewContext	This interface is used to provide view context specific information for chats within the personal agent's folder.
AgentChatJoinedEvent	This event is triggered asynchronously after a chat has been joined by an agent.
AgentChatQuitEvent	This event is triggered when a chat has been quit by an agent.
AgentChatRecategorizedEvent	This event is triggered when a chat has been recategorized by an agent.
AgentChatRequeuedEvent	This event is triggered when a chat has been queued again after being assigned to an agent.
AgentChatResubmittedEvent	This event is triggered when a chat has been resubmitted by an agent.
AgentChatRoutedEvent	This event is triggered when a chat has been routed to an agent.
AgentChatSession	AgentChatSession represents the chat session of an agent.
AgentChatUploadAttachmentAction	This action is performed when an agent is uploading an attachment to a chat within the novomind iAGENT chat process.
AgentDevice	An AgentDevice is a hard phone or soft phone or any other device providing capabilities to accept calls.
AgentDeviceControlConnector	The AgentDeviceControlConnector is an interface to provide additional functionality to control a remote agent device within the novomind iAGENT routing process.
AgentDeviceEvent	An AgentDeviceEvent is an event related to a ConnectedAgentDevice
AgentDeviceEventListener	The AgentDeviceEventListener is an interface that implements the callback event functions triggered due to agent device events.
AgentDeviceLoginException	Signals that an exception has occurred during agent device login procedure.
AgentDeviceLoginException.Reason	The reasons for agent device login faults
AgentDeviceLoginRequest	An AgentDeviceLoginRequest provides all credentials for an agent to log in on a device.
AgentDeviceLoginResult	An AgentDeviceLoginResult provides all information about the successful agent login on an agent device.
AgentDeviceOperationException	Signals that an exception has occurred during agent device operation.
AgentDeviceState	This interface provides information about the agent device state.
AgentDeviceStateChangedEvent	An AgentDeviceStateChangedEvent is an event triggered due to a state change of an AgentDevice The event is triggered by the novomind iAGENT routing process.
AgentDeviceStateEventListener	The AgentDeviceStateEventListener is an interface that implements the callback event functions triggered due to agent device state changes.
AgentDraftMailInfoViewContext	This interface is used to provide view context specific information for draft mails within the Agent application only
AgentDraftMessage	Represents a MailMessage in the personal drafts folder of an agent.
AgentDraftMessageInfo	A AgentDraftMessageInfo object provides information about an AgentDraftMessage.
AgentEditorController	This interface is used to provide specific functions to be called on the currently active agent's editor for the selected message.
AgentEditorControllerProvider	Represents an object that "knows" or can provide a AgentEditorController
AgentEditorMailInfoViewContext	This interface is used to provide view context specific information within the iAGENT agent application only, for mails within the personal agent's folder.
AgentExternalForwardMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process and the ticket has been closed.
AgentExternalForwardMessageSentAndTicketForwardedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process.
AgentExternalForwardMessageSentAndTicketKeptEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process.
AgentExternalInquiryMessageSentTicketEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an inquiry operation triggered by an agent within the novomind iAGENT core process.
AgentFolderInfo	This interface provides information about the agent folder.
AgentGroup	Represents an AgentGroup object
AgentGroupModifier
AgentHomeTab	Instances of this class are used as return values of AgentHomeTabProvider to display custom tabs in the home section of the novomind iAGENT Desk UI.
AgentHomeTabBehavior	The interface defines several behaviors of an AgentHomeTab
AgentHomeTabBehavior.SelectionType
AgentHomeTabProvider	An AgentHomeTabProvider is used to provide a custom AgentHomeTab in the home section of the novomind iAGENT Desk UI.
AgentHomeViewContext	This interface provides information and functionality for view context sensitive data and operations to render an AgentHomeTab.
AgentIncomingCallInfo	The AgentIncomingCallInfo provides information about a delivered or established IncomingCall that is currently attached to the agent's phone device.
AgentInfo	An AgentInfo is the interface to get non persistent informations of agent user entities.
AgentInfoHandler	Handler to access non persistent agent information.
AgentIntermediateMessageSentTicketEvent	This event is triggered when an intermediate message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process.
AgentInternalForwardedTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent due to an internal forward operation by another agent.
AgentLoginState	This interface provides information about the agent login state at the novomind iAGENT Desk.
AgentLoginStateChangedEvent	An AgentLoginStateChangedEvent is an event triggered due to an agent login state change.
AgentLoginStateEventListener	The AgentLoginStateEventListener is an interface that implements the callback event functions triggered due to agent login state changes.
AgentMailEditorAppearance	This class is used to customize the appearance of the agent's mail editor within the novomind iAGENT Desk application.
AgentMailEditorAppearanceProvider	A AgentMailEditorAppearanceProvider is used to customize the appearance of the agent's editor.
AgentMailEditorTextModuleListManipulator	An AgentMailEditorTextModuleListManipulator is used to manipulate the list of text module first level group items offered to an agent within the novomind iAGENT Desk editor.
AgentMailEditorTextModuleManipulationInput	An AgentMailEditorTextModuleManipulationInput provides all information to manipulate the List of text module first level group items offered to an agent in the novomind iAGENT Desk mail editor.
AgentMailEditorViewContext	This interface is used to provide view context specific information within the novomind iAGENT Desk application, for mails selected within the personal agent's folder and displayed within the agent's editor.
AgentMailInfoViewContext	This interface is used to provide view context specific information for mails within the personal agent's folder.
AgentMessage	Represents a MailMessage in the personal folder of an agent.
AgentMessageDeselectedEvent	This event is triggered when a message in the agent's personal inbox folder of the novomind iAGENT Desk has been deselected by an agent.
AgentMessageFilterMenuItemProvider	An AgentMessageFilterMenuItemProvider is used to build a custom menu to display a view of filtered messages in the novomind iAGENT Desk frontend.
AgentMessageFilterMenuViewContext	This interface provides information and view context sensitive data to display a AbstractMessageFilterMenuItem in the novomind iAGENT Desk.
AgentMessageInfo	An AgentMessageInfo object provides information about an AgentMessage.
AgentMessageSelectedEvent	This event is triggered when a message has been selected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk.
AgentMessageSelectionChangedEvent	This event is triggered when a message has been selected or deselected by an agent in the agent's personal inbox folder of the novomind iAGENT Desk.
AgentMessageSelectionEventListener	The AgentMessageSelectionEventListener is an interface that implements the event functions to be called on message selection changes triggered by the agent in the novomind iAGENT Desk process and processed in the novomind iAGENT routing process.
AgentMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process.
AgentOutgoingCallInfo	The AgentOutgoingCallInfo provides information about a delivered or established OutgoingCall that is currently attached to the agent's phone device.
AgentOutgoingChatStepSentEvent	This event is triggered asynchronously when an outgoing message chatstep has been sent by an agent.
AgentOutgoingMailInfoViewContext	This interface is used to provide view context specific information for sent mails within the Agent application only
AgentOutgoingMessageFilterMenuItem	This class is used to display a custom outgoing message menu in the novomind iAGENT Desk frontend.
AgentPauseState	This interface provides information about the agent pause state and also provides the optional PauseReason when an agent is paused.
AgentPauseStateChangedEvent	An AgentPauseStateChangedEvent is an event triggered due to a agent pause state change.
AgentPauseStateEventListener	The AgentPauseStateEventListener is an interface that implements the callback event functions triggered due to agent pause state changes.
AgentPhoneSystemInfo	The AgentPhoneSystemInfo provides the PhoneSystem that has been used to connect the phone device of an agent during the agent's login procedure.
AgentPhoneTicketCreatedEvent	This event is triggered within the novomind iAGENT routing process when a phone ticket has been created.
AgentPhoneTicketMailEditorAppearance	This class is used to customize the appearance of the agent's mail editor for a PhoneTicket within the novomind iAGENT Desk application.
AgentPhoneTicketMailEditorTextModuleManipulationInput	An AgentPhoneTicketMailEditorTextModuleManipulationInput provides all information to manipulate the list of text module first level group items offered to an agent in the novomind iAGENT Desk mail editor for a phone ticket.
AgentPhoneTicketMailEditorViewContext	This interface is used to provide view context specific information within the novomind iAGENT Desk application, for the agent's editor displayed for a PhoneTicket.
AgentPhoneTicketMailInfoViewContext	This interface is used to provide view context specific information for mails within the agent application displaying a phone ticket for this agent.
AgentPostProcessingState	This interface provides information about the agent post processing state and also provides the optional Call object regarding to this post processing time.
AgentPostProcessingStateChangedEvent	An AgentPostProcessingStateChangedEvent is an event triggered due to a agent post processing state change.
AgentPostProcessingStateEventListener	The AgentPostProcessingStateEventListener is an interface that implements the callback event functions triggered due to agent post processing state changes.
AgentPreSendExternalForwardMessageAndCloseTicketEvent	This event is triggered when the associated ticket has been closed by an agent and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
AgentPreSendExternalForwardMessageAndForwardTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
AgentPreSendExternalForwardMessageAndKeepTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
AgentPreSendExternalInquiryMessageTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an inquiry operation of the associated ticket by an agent.
AgentPreSendIntermediateMessageTicketEvent	This event is triggered when an intermediate message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process.
AgentPreSendMessageAndCloseTicketEvent	This event is triggered when a message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process.
AgentQueuedCallInfo	The AgentQueuedCallInfo provides information about a delivered or established QueuedCall that is currently attached to the agent's phone device.
AgentQuickCase	This interface provides information of a quick case of an agent.
AgentQuickCaseCancelOperation	Represents an operation to cancel a quick case for an agent.
AgentQuickCaseCancelOperationResult	This interface represents the result of a successful AgentQuickCaseCancelOperation
AgentQuickCaseMailEditorAppearance	This class is used to customize the appearance of the agent's mail editor for a QuickCase within the novomind iAGENT Desk application.
AgentQuickCaseMailEditorTextModuleManipulationInput	An AgentQuickCaseMailEditorTextModuleManipulationInput provides all information to manipulate the list of text module first level group items offered to an agent in the novomind iAGENT Desk mail editor for a quick case.
AgentQuickCaseMailEditorViewContext	This interface is used to provide view context specific information within the novomind iAGENT Desk application, for the agent's editor displayed for a QuickCase.
AgentQuickCaseMailInfoViewContext	This interface is used to provide view context specific information for mails within the agent application displaying a quick case tickets for this agent.
AgentQuickCaseOperationBuilder	This interface provides specific builders to build operations to start and cancel a quick case for an agent.
AgentQuickCaseOperationBuilder.StartQuickCase
AgentQuickCaseOperationBuilder.StartQuickCase.AsCallQuickCase
AgentQuickCaseStartOperation	Represents an operation to start a quick case for an agent.
AgentQuickCaseStartOperationResult	This interface represents the result of a successful AgentQuickCaseStartOperation
AgentQuickCaseTicketAction	This interface represents all agent actions concerning a quick case The interface provides the Ticket and the User performing the action.
AgentQuickCaseTicketCreateAndCloseAction	This action is performed when an agent is creating a quick case and closing it without answer within the novomind iAGENT Desk process.
AgentQuickCaseTicketCreateAndKeepAction	This action is performed when an agent is creating a quick case and keeping it in his personal inbox within the novomind iAGENT Desk process.
AgentQuickCaseTicketCreateAndRouteAction	This action is performed when an agent is creating a quick case and forwarding it to be routed within the novomind iAGENT Desk process.
AgentQuickCaseTicketCreatedEvent	This event is triggered within the novomind iAGENT routing process when a quick case ticket has been created.
AgentQuickCaseTicketCreateSendAndCloseAction	This action is performed when an agent is creating a quick case with an answer to be sent and closing it within the novomind iAGENT Desk process.
AgentResubmittedTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered by the agent itself and has exceeded its due date.
AgentSidebarContent	Represents a custom sidebar to be displayed within an iframe in the novomind iAGENT Desk and also within the novomind iAGENT Chat frontend.
AgentSidebarContent.ToggleEvent	Defines toggle events to open or close the sidebar automatically, when the specified event occurs.
AgentSidebarContentProvider	An AgentSidebarContentProvider is used to provide a custom AgentSidebarContent in the novomind iAGENT Desk and novomind iAGENT Chat frontend.
AgentSidebarViewContext	This interface provides information and functionality for view context sensitive data and operations to render an AgentSidebarContent.
AgentTenantVisibility	This class contains all possible visibilities for the tenants in the role agent
AgentTenantVisibilityContext	This class represents an agent visibility context for a tenant
AgentTicketAction	This interface represents all agent actions concerning a ticket The interface provides the Ticket and the User performing the action.
AgentTicketActionValidationException
AgentTicketActionValidator	This is an extension point for validation of actions on tickets performed by agents.
AgentTicketAnsweredClearanceRequiredEvent	This event is triggered when a ticket has been answered by an agent and now is waiting for clearance before being sent.
AgentTicketAnsweredEvent	This event is triggered when a ticket has been answered by an agent and now is waiting to be sent to the customer in the next step.
AgentTicketClearanceRequiredEvent	This event is triggered when a previously assigned ticket changes the state to TicketState.CLEARANCE_REQUIRED.
AgentTicketCloseAction	This action represents all ticket close actions by an agent.
AgentTicketCloseActionViewContext	This interface is used to provide view context specific information within the novomind iAGENT Desk application for dialogs opened on ticket close action validation faults.
AgentTicketClosedEvent	This event is triggered when a ticket has been closed by an agent within the novomind iAGENT Desk process without being answered.
AgentTicketCloseNoAnswerAction	This action is performed when an agent is closing the ticket without answer within the novomind iAGENT Desk process.
AgentTicketCloseOperation	Represents an operation to close a ticket as an agent.
AgentTicketCloseOperationFailedException	An AgentTicketCloseOperationFailedException is thrown by an AgentTicketCloseOperation if the operation execution has failed.
AgentTicketCloseOperationResult	This interface represents the result of a successful AgentTicketCloseOperation
AgentTicketForwardAndCloseAction	This action is performed when an agent is forwarding and closing a ticket without answer within the novomind iAGENT Desk process.
AgentTicketForwardAndMultiCloseAction	This action is performed when an agent is forwarding a ticket and closing the ticket and related tickets without answer within the novomind iAGENT Desk process.
AgentTicketForwardedAndClosedEvent	This event is triggered when a ticket has been forwarded and closed by an agent within the novomind iAGENT Desk process without being answered.
AgentTicketInternalForwardedEvent	This event is triggered when a ticket has been internally forwarded by an agent to another agent manually within the novomind iAGENT routing process.
AgentTicketManuallyRoutedEvent	This event is triggered when a ticket has been pulled by an agent manually within the novomind iAGENT routing process.
AgentTicketMultiCloseAction	This action represents all ticket close actions by an agent which also closed tickets related to the closed ticket.
AgentTicketMultiCloseNoAnswerAction	This action is performed when an agent is closing a ticket and related tickets without answer within the novomind iAGENT Desk process.
AgentTicketRecategorizeAction	This action represents a ticket recategorize action by an agent.
AgentTicketRecategorizedEvent	This event is triggered when a ticket has been recategorized by an agent.
AgentTicketRelatedCloseActionsValidationException
AgentTicketRelatedCloseActionValidationException
AgentTicketRequeuedEvent	This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by the same agent, that had been assigned to the ticket.
AgentTicketResubmittedEvent	This event is triggered when a ticket has been resubmitted by an agent manually within the novomind iAGENT routing process.
AgentTicketSendAndCloseAction	This action is performed when an agent is sending the answer to a ticket within the novomind iAGENT Desk process.
AgentTicketSendAndCloseActionViewContext	This interface is used to provide view context specific information within the novomind iAGENT Desk application for dialogs opened on ticket send and close action validation faults.
AgentTicketSendAndMultiCloseAction	This action is performed when an agent is sending the answer to a ticket and closing the ticket and related tickets within the novomind iAGENT Desk process.
AgentTicketSendIntermediateAction	This action is performed when an agent is sending an intermediate reply to a ticket within the novomind iAGENT Desk process.
AgentTicketUploadAttachmentAction	This action is performed when an agent is uploading an attachment within the novomind iAGENT Desk process.
AgentVisibilityHandler	This handler provides the visibility information for online agents.
AlertUserNotificationOperation	Represents an operation to display an alert window notification to a user.
AnalyzerDecision<T>	A AnalyzerDecision made by an implementor of IncomingMessageAnalyzer
AnswerType	The AnswerType specifies the different operation types available during outgoing message processing.
App	Represents an App object
AppProvider	Represents an object, that can provide an app
ArchiveAccessCallInfoViewContext	This interface is used to provide view context specific information for calls, that are not present in the backlog any more and are accessed by a database or archive lookup.
ArchiveAccessChatInfoViewContext	This interface is used to provide view context specific information for chats, that have been retrieved directly via an archive access.
ArchiveAccessMailInfoViewContext	This interface is used to provide view context specific information for tickets, that has been retrieved directly via an archive access.
Attachment	An Attachment is a common facade for all types of attachments.
AttachmentDataSource	An AttachmentDataSource provides information and access to the binary data of an attachment.
AttachmentDataSourceProvider	An AttachmentDataSourceProvider is used to retrieve attachments from external sources as document management systems or CRM systems.
AttachmentFilterContext	The AttachmentFilterContext has all required information to provide a list of suitable attachments for the current issue and the current user.
AttachmentIOException	Signals that an exception has occurred accessing the InputStream of an AttachmentDataSource.
AttachmentListManipulator	An AttachmentListManipulator is used to manipulate the list of attachments that can be selected and attached by the agent.
AttachmentNotFoundException	Signals that a permanent error has occurred accessing the InputStream of an AttachmentDataSource.
AttachmentTemporaryNotAvailableException	Signals that an temporary error has occurred accessing the InputStream of an AttachmentDataSource.
AttachmentValidator	This is an extension point for validation of attachments that are supposed to be uploaded.
AutoCallRecategorizationOperation	Represents an operation to recategorize a Call automatically.
AutoCallRecategorizationOperationFailedException	An AutoCallRecategorizationOperationFailedException is thrown by an AutoCallRecategorizationOperation if the operation execution has failed.
AutoCallRecategorizationOperationResult	This interface represents the result of a successful AutoCallRecategorizationOperation
AutoCallRecategorizedEvent	This event is triggered when a Call has been recategorized automatically.
AutoExternalForwardMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an automatic external forward and close operation within the novomind iAGENT core process.
AutoExternalForwardMessageSentAndTicketForwardedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an automatic external forward operation within the novomind iAGENT core process.
AutoIntermediateMessageSentTicketEvent	This event is triggered when automatic intermediate reply message associated with a ticket has been successfully sent within the novomind iAGENT core process.
AutoInternalForwardedTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent due to an automatically triggered internal forward operation.
AutoMessageSentAndTicketClosedEvent	This event is triggered when an automatically generated message associated with a ticket has been successfully sent and the associated ticket has been closed within the novomind iAGENT core process.
AutoPreSendExternalForwardMessageAndCloseTicketEvent	This event is triggered when the associated ticket has been closed automatically and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
AutoPreSendExternalForwardMessageAndForwardTicketEvent	This event is triggered when an external message is about to be sent to an external recipient automatically within the novomind iAGENT core process due to an automatic external forward operation of the associated ticket.
AutoPreSendIntermediateMessageTicketEvent	This event is triggered when automatic intermediate reply message associated with a ticket is about to be sent within the novomind iAGENT core process.
AutoPreSendMessageAndCloseTicketEvent	This event is triggered when an automatically generated message associated with a ticket is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.
AutoResubmittedTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent due to a previous resubmit operation that has been triggered automatically and has exceeded its due date.
AutoRoutingTagOperation	Represents an operation to change the routing tags of an issue.
AutoRoutingTagOperationFailedException	An AutoRoutingTagOperationFailedException is thrown by an AutoRoutingTagOperation if the operation execution has failed.
AutoRoutingTagOperationResult	This interface represents the result of a successful AutoRoutingTagOperation
AutoTicketAnsweredClearanceRequiredEvent	This event is triggered when a ticket has been answered automatically and now is waiting for clearance before being sent.
AutoTicketAnsweredEvent	This event is triggered when a ticket has been answered automatically and now is waiting to be sent to the customer in the next step.
AutoTicketClosedEvent	This event is triggered when a ticket has been closed automatically e.g.
AutoTicketForwardedAndClosedEvent	This event is triggered when a ticket has been forwarded and closed automatically e.g.
AutoTicketInternalForwardedEvent	This event is triggered when a ticket has been internally forwarded automatically within the novomind iAGENT routing process.
AutoTicketInternalForwardOperation	Represents an operation to internally forward a ticket automatically.
AutoTicketInternalForwardOperationFailedException	An AutoTicketInternalForwardOperationFailedException is thrown by an AutoTicketInternalForwardOperation if the operation execution has failed.
AutoTicketInternalForwardOperationResult	This interface represents the result of a successful AutoTicketInternalForwardOperation
AutoTicketRecategorizationOperation	Represents an operation to recategorize a ticket automatically.
AutoTicketRecategorizationOperationFailedException	An AutoTicketRecategorizationOperationFailedException is thrown by an AutoTicketRecategorizationOperation if the operation execution has failed.
AutoTicketRecategorizationOperationResult	This interface represents the result of a successful AutoTicketRecategorizationOperation
AutoTicketRecategorizedEvent	This event is triggered when a ticket has been recategorized automatically.
AutoTicketRequeuedEvent	This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again automatically.
AutoTicketRequeueOperation	Represents an operation to re-queue a ticket automatically.
AutoTicketRequeueOperationFailedException	An AutoTicketRequeueOperationFailedException is thrown by an AutoTicketRequeueOperation if the operation execution has failed.
AutoTicketRequeueOperationResult	This interface represents the result of a successful AutoTicketRequeueOperation
AutoTicketResubmittedEvent	This event is triggered when a ticket has been resubmitted automatically within the novomind iAGENT routing process.
AutoTicketRoutedEvent	This event is triggered when a ticket has been routed automatically to an agent.
BacklogCallInfo	A BacklogCallInfo object provides information about a Call in the backlog.
BacklogCallInfoViewContext	This interface is used to provide view context specific information for calls in the backlog
BacklogChatInfo	A BacklogChatInfo provides non persistent information for a chat in the backlog.
BacklogChatInfoViewContext	This interface is used to provide view context specific information for backlog chats
BacklogHandler<T extends Issue>	This handler provides access to issues within the backlog in the novomind iAGENT routing process.
BacklogMailInfoViewContext	This interface is used to provide view context specific information for backlog mails
BacklogMessage	Represents a MailMessage in the central backlog.
BacklogMessageInfo	A BacklogMessageInfo object provides information about a BacklogMessage.
BotChatClosedEvent	This event is triggered when a chat has been closed by a bot.
BotChatRecategorizedEvent	This event is triggered when a chat has been recategorized by a bot.
BotChatRequeuedEvent	This event is triggered when a chat has been queued again after being assigned to a bot.
BotChatRoutedEvent	This event is triggered when a chat has been routed to a bot.
BotChatSession	BotChatSession represents the chat session of a chatbot.
BotOutgoingChatStepSentEvent	This event is triggered asynchronously when an outgoing message chatstep has been sent by a chatbot.
BusinessHour	Represents a business hour object
BusinessHourInfo	A BusinessHourInfo is the interface to get non persistent informations of BusinessHour entities.
BusinessHourInfoHandler	Handler to access non persistent business hour information. This handler is only available in the novomind iAGENT routing process.
BusinessTimeSlot	Represents a business hour time slot object
Call	A Call represents an existing Issue in the novomind iAGENT system and therefore has an Id, Storage, Tenant, etc.
CallBacklogHandler	This handler provides access to all Call objects within the backlog.
CallChangedEvent	A CallChangedEvent can be triggered, when an ActiveCall has changed without any change of the CallState.
CallDeliveredEvent	A CallDeliveredEvent is triggered, when a call is ringing (alerting) on an agent device.
CallEstablishedEvent	A CallEstablishedEvent is triggered, when a call has been established on an agent device.
CallEvent	This interface represents all events concerning a Call The interface provides the Call object.
CallFinishedEvent	A CallFinishedEvent is triggered, when a call has been disconnected and finished.
CallFinishedEvent.FinishCause	Represents all types of finish causes for calls.
CallFinishedEvent.FinishOrigin	Represents the origin that finished the call.
CallInfo	A CallInfo object provides additional information about a Call.
CallInfoTab	Instances of this class are used as return values of CallInfoTabProvider to define and display custom tabs in the call info view (Supervisor and Agent)
CallInfoTabProvider	A CallInfoTabProvider is used to build a custom call info tab.
CallInfoViewContext	This interface provides information and functionality for view context sensitive data and operations.
CallNotFoundException	Signals that a specified call does not exist or could not be found.
CallOperationException	Signals that an exception has occurred during an operation on a call.
CallOperationResult	This interface represents the result of a successful call operation.
CallProvider	Represents an object, that provides a Call
CallRecategorizationOperationResult	This interface represents the result of a successful recategorization operation on a Call.
CallRecategorizedEvent	This event is triggered when a call has been recategorized.
CallRecategorizedEventListener	This interface is an extension point to take any action after a Call has been recategorized automatically or by an agent or supervisor.
CallRedirectedEvent	A CallRedirectedEvent is triggered, when a call has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
CallRoutingConnector	The CallRoutingConnector is an interface to provide call related functions of a remote PBX and also event handling by adding event listeners to react to specific call events within the novomind iAGENT routing process.
CallRoutingEventListener	The CallRoutingEventListener is an interface that implements the callback event functions to be handled by a CallRoutingConnector.
CallRoutingInfo	The interface CallRoutingInfo provides additional information about the routing of a Call.
CallState	Represents all types of call states.
CallStateChangedEvent	This event is triggered when the CallState of a call has changed.
CallStateEventListener	The CallStateEventListener is an interface that implements the event functions to be called on changes of the call state.
CallTransferredEvent	A CallTransferredEvent is triggered, when a call has been transferred from a device to another logged on agent device.
Category	Represents a Category object
CategoryAnalyzerDecision	A AnalyzerDecision containing a Category.
CategoryAssigned
CategoryConfigTab
CategoryConfigTabProvider	A CategoryConfigTabProvider is used to provide a custom CategoryConfigTab.
CategoryConfigViewContext	A CategoryConfigViewContext provides a CategoryModifier which is used to change the subjacent Category}.
CategoryModifier
CentralAttachmentUploadAction	This action is performed when a supervisor is uploading a global attachment.
Channel	Represents a Channel
Chat	Represents a chat
ChatAgentPlugin	Runtime annotation used to mark plugins for the novomind iAGENT chat agent process.
ChatBacklogHandler	This handler provides access to all Chat objects within the backlog.
ChatBot	Represents a chatbot
ChatBotModifier	Defines an API to modify an instance of type ChatBot
ChatBotProvider	Represents an object, that has a chatbot
ChatChannel	Represents a chat channel
ChatClosedEvent	This event is triggered when a chat has been closed.
ChatClosedEventListener	Deprecated, for removal: This API element is subject to removal in a future version. Please use ChatStateEventListener instead.
ChatCloseOperationResult	This interface represents the result of a successful chat close operation.
ChatEnqueuedEvent	This event is triggered when a chat has been enqueued in the chat backlog after it has been started.
ChatEvent	This interface represents all events concerning a chat The interface provides the Chat object.
ChatInfoTab	Represents an info tab within a chat info view
ChatInfoTabProvider	A ChatInfoTabProvider is used to build a custom chat info tab.
ChatInfoViewContext	This interface provides information and functionality for view context sensitive data and operations.
ChatJoinedEventListener	This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been joined by an agent.
ChatOfferedEvent	This event is triggered asynchronously after a chat has been offered to an agent.
ChatOfferedEventListener	This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been offered to an agent.
ChatOperationFailedException	Generic exception to be used for all kinds of errors during API operations with a chat
ChatOperationResult	This interface represents the result of a successful ChatOperation
ChatProvider	Represents an object that "knows" or can provide a Chat
ChatQueuedEvent	This event is triggered when a chat has been queued in the chat backlog.
ChatQuitEvent	This event is triggered when a chat has been quit.
ChatRatingReceivedEvent	This event is triggered when a rating was received for a related chat.
ChatRecategorizedEvent	This event is triggered when a chat has been recategorized.
ChatRecategorizedEventListener	This interface is an extension point to take any action within the novomind iAGENT routing process after a chat has been recategorized.
ChatRequeuedEvent	This event is triggered when a chat has been queued again after being assigned to an agent or bot.
ChatResubmittedEvent	This event is triggered when a chat has been resubmitted.
ChatResubmittedEventListener	Deprecated, for removal: This API element is subject to removal in a future version. Please use ChatStateEventListener instead.
ChatRoutedEvent	This event is triggered when a chat has been routed.
ChatRoutingRequest	A ChatRoutingRequest is done by the novomind iAGENT routing engine and sent to an external routing.
ChatSession	ChatSession represents a chat session.
ChatStartedEvent	This event is triggered when a new chat has been started.
ChatStartedEventListener	Deprecated, for removal: This API element is subject to removal in a future version. Please use ChatStateEventListener instead.
ChatState	Represents all types of chat states.
ChatStateChangedEvent	This interface represents all chat events causing a change of the ChatState.
ChatStateEventListener	The ChatStateEventListener is an interface that implements the event functions to be called on changes of the chat state.
ChatStep	ChatStep represents an event in the chat history.
ChatStep.ChatStepOrigin	This enumeration describes the origin of a chat step.
ClaimMailInfoViewContext	This interface is used to provide view context specific information for tickets displayed by iCLAIM
CloseOperationBuilder	The CloseOperationBuilder provides specific builders to build a close operation on a ticket or chat.
CloseOperationBuilder.WithChat
CloseOperationBuilder.WithChat.AsAgent
CloseOperationBuilder.WithChat.AsSupervisor
CloseOperationBuilder.WithTicket
CloseOperationBuilder.WithTicket.AsAgent
CloseOperationBuilder.WithTicket.AsSupervisor
CloseOperationBuilder.WithTicket.WithTransactionCode
CloseOperationBuilder.WithTicket.WithTransactionCode.AsAgent
CloseOperationBuilder.WithTicket.WithTransactionCode.AsSupervisor
CloseTicketEvent	This event is triggered when a ticket is about to be closed.
ConfirmationMessageSentTicketEvent	This event is triggered when a confirmation message associated with a ticket has been successfully sent within the novomind iAGENT core process.
ConnectedAgentDevice	A ConnectedAgentDevice is an AgentDevice connected and exclusively used by an agent, as long the agent is logged on at the novomind iAGENT Desk.
ConnectedAgentDeviceProvider	The interface ConnectedAgentDeviceProvider provides a ConnectedAgentDevice.
Contact	Represents a contact object associated with an Issue
ContactHandler	This handler provides access to Contact objects.
ContactIdentifier	A ContactIdentifier is an object containing information which will be normally used as secondary search criteria while searching an existing contact if the primary search criterion does not find a contact.
ContactModifier	Defines an API to modify an instance of type Contact
ContactRelationHandler	Defines an API to modify the contact relation of a source contact of type Contact
ContactRelationHandler.JoinStrategy	ContactRelationHandler.JoinStrategy.MOVE move source contact to target contact ContactRelationHandler.JoinStrategy.UNION move all joined source contacts to target contact
CorePlugin	Runtime annotation used to mark plugins for the novomind iAGENT core process.
CreateTicketOperation	Represents an operation to create a new ticket.
CreateTicketOperationBuilder	This interface provides a builder to build operations to create a new ticket.
CreateTicketOperationBuilder.WithRequired
CreateTicketOperationBuilder.WithRequired.CreateAndClose
CreateTicketOperationBuilder.WithRequired.CreateAndEnqueue
CreateTicketOperationBuilder.WithRequired.CreateAndSend
CreateTicketOperationFailedException	A CreateTicketOperationFailedException is thrown by a CreateTicketOperation if the operation has failed.
CreateTicketOperationResult	This interface represents the result of a successful CreateTicketOperation
CustomChannel	Runtime annotation used to specify custom channels.
CustomChannelDefinition	Runtime annotation used to specify custom channels
CustomChatChannel	Runtime annotation used to specify custom chat channels.
CustomChatChannelMessageFormat	Represents the message format which the MessengerTextMessages of a CustomChatChannel should use.
CustomChatChannelMessageFormatElement	Represents a formatting element that is supported by a CustomChatChannel.
CustomerChatQuitEvent	This event is triggered when a chat has been quit by a customer.
CustomerChatSession	CustomerChatSession represents the chat session of a customer.
CustomEvent	The CustomEvent is an object that can be used to be sent as event between different apps and plugins even between different processes.
CustomEventFilter	Runtime annotation used to specify events handled by a CustomEventListener.
CustomEventHandler	This handler is used to raise a CustomEvent to be processed by any CustomEventListener that has the CustomEventFilter annotation and is listening to the specific event name.
CustomEventListener	The CustomEventListener is an interface that can be implemented to take any actions on a CustomEvent raised by the CustomEventHandler.raiseEvent(CustomEvent) method.
DeliverQueuedCallRequest	Provides all required information to deliver a QueuedCall to an agent device.
DeliveryFailureMessage	Represents an incoming MailMessage that is a delivery failure notification.
DeliveryFailureMessageInfo	A DeliveryFailureMessageInfo object provides information about a delivery failure message.
DeliveryFailureMessageReceivedEvent	The DeliveryFailureMessageReceivedEvent is an object to transport all relevant data for the extension point DeliveryFailureMessageReceivedEventListener.
DeliveryFailureMessageReceivedEventListener	This plugin is only available in the novomind iAGENT core process and can be used to modify the handling of delivery failure messages.
DeliveryFailureMessageReceivedResult	The DeliveryFailureMessageReceivedResult can be used to determine the handling of the delivery failure message by the novomind iAGENT system.
DeliveryFailureMessageReceivedResult.DeliveryFailureAction	The DeliveryFailureAction specifies the different actions that are available in the novomind iAGENT system for the handling of delivery failure messages.
DequeueQueuedCallRequest	Provides all required information to dequeue a QueuedCall.
DesktopUserNotificationOperation	Represents an operation to display a desktop notification to a user.
EntityHandler	Globals Handler to access MasterEntities
Event	This is the basic interface for all kinds of events in the novomind iAGENT system.
ExtendedMessage	Wraps a Message and provides additional information during messages retrieval by the ExtendedMessageConnector.
ExtendedMessageConnector	This interface is an extension point to implement message retrieval from different sources to the iAGENT system.
ExternalForwardMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been externally forwarded within the novomind iAGENT core process and the associated ticket has been closed.
ExternalForwardMessageSentAndTicketForwardedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
ExternalForwardMessageSentAndTicketKeptEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
ExternalMessageIdProvider	Represents an object, that has an external id
ExternalMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been answered by an external recipient and successfully been sent and the associated ticket has been closed within the novomind iAGENT core process.
ExternalReceiverProvider	Represents an object, that has an external receiver
ExternalReplyMailInfoViewContext	This interface is used to provide view context specific information for external reply messages, returning from 2nd level.
ExternalReplyMessage	Represents an incoming MailMessage that has been received by the external 2nd-Level-reply account as answer to a previously sent inquiry.
ExternalReplyMessageInfo	A ExternalReplyMessageInfo object provides information about an ExternalReplyMessage.
ExternalReplyMessageManipulationInput	An ExternalReplyManipulationInput contains all information to manipulate an ExternalReplyMessage.
ExternalReplyMessageManipulationResult	Represents the result of the optional external reply message manipulation by an ExternalReplyMessageManipulator.
ExternalReplyMessageManipulator	This plugin allows to manipulate the reply message of an external inquiry or forward operation before being processed.
ExternalReplyMessageReceivedEvent	This event is triggered when an external reply message has been received.
ExternalReplyMessageReceivedEventListener	This interface is an extension point to take any action after a reply message of an external inquiry or forward operation has been received.
ExternalReplyToIdProvider	Represents an object, that has an external reply to id
ExternalRouting	An ExternalRouting provides all required information and configuration for an ExternalRoutingConnector.
ExternalRoutingConnector	The ExternalRoutingConnector is an interface to provide functionality of an external routing in order to delegate the routing responsibility of issues to an external platform.
ExternalRoutingConnectorPlugin	Runtime annotation used to mark an ExternalRoutingConnector
ExternalRoutingConnectorTab	Represents a customized ExternalRoutingConnectorTab
ExternalRoutingConnectorTabProvider	An ExternalRoutingConnectorTabProvider is used to provide a custom ExternalRoutingConnectorTab.
ExternalRoutingConnectorTabViewContext	An ExternalRoutingConnectorTabViewContext provides an ExternalRoutingModifier which is used to change the underlying ExternalRouting.
ExternalRoutingException	Signals that an exception has occurred in connection with an ExternalRoutingConnector.
ExternalRoutingModifier	Defines an API to modify an instance of type ExternalRouting
ExternalRoutingRequestException	An error has occurred during the attempt to start a routing request.
ExternalSenderProvider	Represents an object, that has an external sender
ExternalTicketAnsweredClearanceRequiredEvent	This event is triggered when a ticket has been answered by an external clerk and now is waiting for clearance before being sent.
ExternalTicketAnsweredEvent	This event is triggered when a ticket has been answered by an external clerk and now is waiting to be sent to the customer in the next step.
ExternalTicketClosedEvent	This event is triggered when a ticket has been closed by an external recipient within the novomind iAGENT routing process without being answered.
FinishQueuedCallRequest	Provides all required information to disconnect and finish a QueuedCall.
FinishQueuedCallRequest.FinishCause	Represents all available types of available finish causes.
FrontendComponent	This class represents a component in the frontend of the novomind iAGENT app.
FrontendController	This interface is used to provide specific functions to be called on the frontend of the novomind iAGENT app.
FrontendMessage	This class represents a message in the frontend of the novomind iAGENT app.
FrontendMessageLevel	This enum represents the severity of the frontend message.
FrontendScript	This class represents a script, that can be executed in the frontend of the novomind iAGENT app.
Group	Represents a Group object
GroupModifier<T extends Group & MasterEntity>
GroupPrivilege	Represents a privilege object
GroupPrivilegeHandler	This handler provides access to group privileges.
GrowlUserNotificationOperation	Represents an operation to display a growl notification to a user.
Holiday	Represents a holiday object
IncomingAttachmentChatMessage	This interface provides information about an incoming message containing an attachment that is supposed to be uploaded.
IncomingBindings	This interface provides typed key-value-pair mappings for the incoming message process.
IncomingBindingsProvider	Represents an object that "knows" or can provide an IncomingBindings object.
IncomingCall	The interface represents an incoming direct call from any source device to an agent device.
IncomingCallDeliveredEvent	An IncomingCallDeliveredEvent is triggered, when an IncomingCall is ringing (alerting) on an agent device.
IncomingCallEstablishedEvent	An IncomingCallEstablishedEvent is triggered, when an IncomingCall has been established on an agent device.
IncomingCallFinishedEvent	An IncomingCallFinishedEvent indicates that an IncomingCall has been finished.
IncomingCallProvider	Represents an object, that provides an IncomingCall.
IncomingCallRedirectedEvent	An IncomingCallRedirectedEvent is triggered, when an IncomingCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
IncomingCallStateChangedEvent	An IncomingCallStateChangedEvent is a state change event related to an IncomingCall
IncomingCallTransferredEvent	An IncomingCallTransferredEvent is triggered, when an IncomingCall has been transferred from a device to another logged on agent device.
IncomingChatMessageManipulator	This plugin allows to manipulate the incoming chat message before being processed.
IncomingChatMessageValidator	This interface is an extension point to validate a new chat message before further processing.
IncomingChatStep	Represents a ChatStep that has been received.
IncomingChatStepInfo
IncomingMailInfoViewContext	This interface is used to provide view context specific information for incoming mails
IncomingMessage	Represents an incoming MailMessage that has been received by an incoming account
IncomingMessageAnalyzer	This interface is an extension point to analyze an IncomingMessage after the message has been received but before it is pushed to the central backlog. The result of an analysis contains several types of AnalyzerDecisions. The extension point is also able to cancel the message processing by throwing an exception.
IncomingMessageAnalyzerData	Represents the current IncomingMessageAnalyzerData, containing several Decisions made by preceding Apps.
IncomingMessageAnalyzerInput	The IncomingMessageAnalyzerInput is an object to transport all relevant data for the extension point IncomingMessageAnalyzer.
IncomingMessageAnalyzerResult	The IncomingMessageAnalyzerResult is the returned object of the extension point IncomingMessageAnalyzer.
IncomingMessageInfo	A IncomingMessageInfo object provides information about an IncomingMessage.
IncomingMessageInput	The IncomingMessageInput is an object to provide all relevant data for the specific extension points in the novomind iAGENT core process called during incoming message processing.
IncomingMessageManipulationInput	An IncomingMessageManipulationInput contains all information to manipulate an IncomingMessage.
IncomingMessageManipulationResult	Represents the result of the optional incoming message manipulation by an IncomingMessageManipulator.
IncomingMessageManipulator	This plugin allows to manipulate the incoming message before being processed.
IncomingMessageReceivedEvent	This event is triggered when a message has been received and before it is being processed by the knowledge base within the novomind iAGENT core process.
IncomingMessageReceivedEventListener	This interface is an extension point to take any action after a message has been received but before being processed by the knowledge base to be categorized and pushed to the central backlog.
IncomingMessageViewContext	This interface is used to provide view context specific information for incoming messages
IncomingMessengerAudioDataMessage	Represents an audio data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerAudioUrlMessage	Represents an audio url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerConversationTypingStatus	Represents a typing status that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerFileDataMessage	Represents a file data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerFileUrlMessage	Represents a file url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerImageDataMessage	Represents an image data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerImageUrlMessage	Represents an image url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerMediaDataMessage	Represents a media data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerMediaUrlMessage	Represents a media url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerMessage	Represents a messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerRawMessage	Represents an incoming raw messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerRawMessageAgentViewContext	A IncomingMessengerRawMessageAgentViewContext provides information about the incoming raw messenger message to be displayed in the agent view.
IncomingMessengerRawMessageArchiveAccessViewContext	A IncomingMessengerRawMessageArchiveAccessViewContext provides information about the incoming raw messenger message to be displayed for a chat retrieved directly via an archive access.
IncomingMessengerRawMessageBacklogViewContext	A IncomingMessengerRawMessageBacklogViewContext provides information about the incoming raw messenger message to be displayed in the backlog view.
IncomingMessengerRawMessageSearchResultViewContext	A IncomingMessengerRawMessageSearchResultViewContext provides information about the incoming raw messenger message to be displayed in the search result view.
IncomingMessengerTextMessage	Represents a text messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerVideoDataMessage	Represents a video data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingMessengerVideoUrlMessage	Represents a video url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerAudioDataMessage	Represents a received audio data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerAudioUrlMessage	Represents a received audio url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerFileDataMessage	Represents a received file data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerFileUrlMessage	Represents a received file url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerImageDataMessage	Represents a received image data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerImageUrlMessage	Represents a received image url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerMediaDataMessage	Represents a received media data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerMediaUrlMessage	Represents a received media url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerMessage	Represents a received messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerRawMessage	Represents a received raw messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerTextMessage	Represents a received text messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerVideoDataMessage	Represents a received video data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingReceivedMessengerVideoUrlMessage	Represents a received video url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerAudioDataMessage	Represents a sent audio data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerAudioUrlMessage	Represents a sent audio url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerFileDataMessage	Represents a sent file data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerFileUrlMessage	Represents a sent file url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerImageDataMessage	Represents a sent image data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerImageUrlMessage	Represents a sent image url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerMediaDataMessage	Represents a sent media data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerMediaUrlMessage	Represents a sent media url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerMessage	Represents a sent messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerRawMessage	Represents a sent raw messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerTextMessage	Represents a sent text messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerVideoDataMessage	Represents a sent video data messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingSentMessengerVideoUrlMessage	Represents a sent video url messenger message that has been retrieved from an external source by a MessengerConnector.
IncomingTextChatMessageManipulationInput	An IncomingTextChatMessageManipulationInput contains all information to manipulate an incoming text chat message.
IncomingTextChatMessageManipulationResult	Represents the result of the optional incoming text chat message manipulation by an IncomingChatMessageManipulator.
InfoTab	Represents a info tab within a info tab view
InfoTabBehavior	The interface defined several behaviors of a info tab
InfoTabBehavior.HighlightType
InfoTabBehavior.SelectionType
InfoTabNotification	The interface represents different kinds of notifications of an InfoTabBehavior A notification is displayed as a visual mark within the tab's label.
InfoTabNotification.Type
IntermediateStorage
IntermediateStorage.ValueType	This enum represents the different value types for an IntermediateStorage.
IntermediateStorageProvider
InternalForwardListManipulator	An InternalForwardListManipulator is used to manipulate the list of users that can be selected as target for forwarding of tickets and chats by a supervisor.
InternalForwardOperationBuilder	The InternalForwardOperationBuilder provides specific builders to build an internal forward operation on a ticket.
InternalForwardOperationBuilder.WithTicket
InternalForwardOperationBuilder.WithTicket.WithDueDate
InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent
InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.AsSupervisor
InternalForwardOperationBuilder.WithTicket.WithDueDate.WithAgent.Auto
Issue	Represents an issue
IssueInternalForwardFilterContext	The IssueInternalForwardFilterContext has all required information to provide a list of suitable users for the selected issues.
IssueNote	Represents a text note that has been applied to an Issue by an User An IssueNote always represents a snapshot, that means the current state of the note.
IssueNotes	Represents a collection of IssueNote associated with an Issue
IssueOperationResult	This interface represents the result of a successful IssueOperation
IssueProvider	Represents an object that "knows" or can provide an Issue
IssueRecategorizationFilterContext	The IssueRecategorizationFilterContext has all required information to provide a list of suitable categories for the current user and the selected issues.
IssueRecategorizationOperationFailedException	An IssueRecategorizationOperationFailedException is thrown by a recategorization operation on an Issue if the operation execution has failed.
IssueRecategorizationOperationResult	This interface represents the result of a successful issue recategorization operation.
IssueRoutingTagOperationResult	This interface represents the result of a successful issue routing tag operation.
IssueViewContext	This interface is used to provide view context specific information for an issue.
LanguageAnalyzerDecision	A AnalyzerDecision containing a Locale.
LocalizedDescribed	Represents an object with a localized description
LocalizedDisplayNamed	Represents an object with a localized display name
Location	Represents a Location object
LocationAnalyzerDecision	A AnalyzerDecision containing a Location.
LocationModifier
LocationProvider	Represents an object, that has a location
MailAgentPlugin	Runtime annotation used to mark plugins for the novomind iAGENT mail agent process.
MailInfoTab	Instances of this class are used as return values of MailInfoTabProvider to define and display custom tabs in the mail info view (Supervisor and Agent)
MailInfoTabProvider	A MailInfoTabProvider is used to build a custom mail info tab.
MailInfoViewContext	This interface provides information and functionality for view context sensitive data and operations.
MailMessage	Represents an object, that has a javax.mail.Message
MasterEntity	An Entity is a persistent object, that holds master data.
MenuItemProvider	The MenuItemProvider provides connection points to the supervisor menu.
MessageAttachmentDataSource	An MessageAttachmentDataSource additionally provides a content id of the attachment.
MessageConnector<T>	This interface is an extension point to implement message retrieval from different sources to the iAGENT system and also the delivery of the messages back to the source, after the message has been answered by the iAGENT system.
MessageConnectorPlugin	Runtime annotation used to mark a MessageConnector.
MessageFilterMenuItem<T extends MessageInfo>	This interface is used to display custom menu entries in the backlog menu of the novomind iAGENT Supervisor or Desk frontend.
MessageFilterMenuViewContext	This interface provides information and view context sensitive data to display a AbstractMessageFilterMenuItem in the frontend.
MessageFormat
MessageInfo	A MessageInfo object provides information about a message
MessageIterator<T>	A MessageIterator is provided by a MessageConnector and is used to retrieve and process messages from an external source and also to remove them from the underlying source after being processed successfully.
MessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been successfully sent and the ticket has been closed within the novomind iAGENT core process.
MessageSentEvent	This event is triggered when a message has been successfully sent within the novomind iAGENT core process.
MessageSentEventListener	This interface is an extension point to take any action immediately after a message has been sent successfully.
MessageSentTicketEvent	This event is triggered when a message associated with a ticket has been successfully sent within the novomind iAGENT core process.
MessageTab
MessageTabProvider	A MessageTabProvider is used to build a custom message tab.
MessageTemplate	Represents a template.
MessageTemplate.Type	This enumeration describes the type of a MessageTemplate.
MessageTemplateCategoryAssignment	Represents an assignment of a MessageTemplate to a Category for a specific MessageTemplateCategoryAssignmentType.
MessageTemplateCategoryAssignmentType	This enumeration describes the type of association between a MessageTemplate and a Category.
MessageViewContext	This interface provides information and functionality for view context sensitive data and operations.
MessengerAccount	Represents a messenger account
MessengerAccountConnectorTab	Represents a customized MessengerAccountConnectorTab
MessengerAccountConnectorTabProvider	A MessengerAccountConnectorTabProvider is used to provide a custom MessengerAccountConnectorTab.
MessengerAccountConnectorTabViewContext	A MessengerAccountConnectorTabViewContext provides a MessengerAccountModifier which is used to change the subjacent MessengerAccount.
MessengerAccountModifier	Defines an API to modify an instance of type MessengerAccount
MessengerAccountPersistencyHandler	A persistency handler to create, update or delete instances of MessengerAccount
MessengerAudioDataMessage	Represents an audio data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerAudioDataMessageReceivedEvent	A MessengerAudioDataMessageReceivedEvent provides all information about the received audio data message.
MessengerAudioDataMessageSentEvent	A MessengerAudioDataMessageSentEvent provides all information about the audio data message sent by an external system.
MessengerAudioUrlMessage	Represents an audio url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerAudioUrlMessageReceivedEvent	A MessengerAudioUrlMessageReceivedEvent provides all information about the received audio url message.
MessengerAudioUrlMessageSentEvent	A MessengerAudioUrlMessageSentEvent provides all information about the audio url message sent by an external system.
MessengerConnector	This interface is an extension point to implement message retrieval from different sources to the novomind iAGENT system and also the delivery of the messages back to the source, after the message has been answered by the novomind iAGENT system.
MessengerConnectorEventListener	The MessengerConnectorEventListener is an interface that implements the callback event functions triggered due to a received messenger message and handled by the novomind iAGENT system.
MessengerConnectorEventProcessingFailedException	Signals that an exception has occurred during the processing of a messenger connector event.
MessengerConnectorMessageReceivedStatusEventListener	The MessengerConnectorMessageReceivedStatusEventListener is an interface that implements the callback event functions triggered due to the previously received messenger message.
MessengerConnectorMessageSender	The MessengerConnectorMessageSender is an interface that implements the callback event functions triggered when messages need to be sent.
MessengerConnectorPermanentSendException	Signals that a permanent exception has occurred during the sending of a messenger connector event.
MessengerConnectorPlugin	Runtime annotation used to mark a MessengerConnector.
MessengerConnectorStatusSender	The MessengerConnectorStatusSender is an interface that implements the callback event functions triggered when statuses need to be sent.
MessengerConnectorTemporarySendException	Signals that a temporary exception has occurred during the sending of a messenger connector event.
MessengerConversationTypingEvent	A MessengerConversationTypingEvent signals that someone started or stopped typing in a messenger conversation.
MessengerConversationTypingStatus	Represents a typing status has been sent to or retrieved from an external source by a MessengerConnector.
MessengerConversationTypingStatus.Type	Represents the typing status type.
MessengerDeletedMessageEvent	A MessengerDeletedMessageEvent signals that a specific messenger message has been deleted.
MessengerDeliveredMessageEvent	A MessengerDeliveredMessageEvent signals that a specific messenger message has been delivered.
MessengerEditedMessageEvent	A MessengerEditedMessageEvent signals that a specific messenger message has been edited.
MessengerFileDataMessage	Represents a file data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerFileDataMessageReceivedEvent	A MessengerFileDataMessageReceivedEvent provides all information about the received file data message.
MessengerFileDataMessageSentEvent	A MessengerFileDataMessageSentEvent provides all information about the file data message sent by an external system.
MessengerFileUrlMessage	Represents a file url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerFileUrlMessageReceivedEvent	A MessengerFileUrlMessageReceivedEvent provides all information about the received file url message.
MessengerFileUrlMessageSentEvent	A MessengerFileUrlMessageSentEvent provides all information about the file url message sent by an external system.
MessengerImageDataMessage	Represents an image data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerImageDataMessageReceivedEvent	A MessengerImageDataMessageReceivedEvent provides all information about the received image data message.
MessengerImageDataMessageSentEvent	A MessengerImageDataMessageSentEvent provides all information about the image data message sent by an external system.
MessengerImageUrlMessage	Represents an image url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerImageUrlMessageReceivedEvent	A MessengerImageUrlMessageReceivedEvent provides all information about the received image url message.
MessengerImageUrlMessageSentEvent	A MessengerImageUrlMessageSentEvent provides all information about the image url message sent by an external system.
MessengerMediaDataMessage	Represents a media data messenger message with binary data that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerMediaMessage	Represents a media messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerMediaUrlMessage	Represents a media url messenger message with an url that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerMessage	Represents a messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerMessageReceivedFailedEvent	A MessengerMessageReceivedFailedEvent provides all information about a messenger message that was not received successfully.
MessengerMessageReceivedSuccessfulEvent	A MessengerMessageReceivedSuccessfulEvent provides all information about a messenger message that was received successfully.
MessengerMessageStatusEvent	A MessengerMessageStatusEvent signals that a message status has been received.
MessengerRawMessage	Represents a raw messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerRawMessageAgentViewContext	A MessengerRawMessageAgentViewContext provides information about the raw messenger message to be displayed in the agent view.
MessengerRawMessageArchiveAccessViewContext	A MessengerRawMessageArchiveAccessViewContext provides information about the raw messenger message to be displayed for a chat retrieved directly via an archive access.
MessengerRawMessageBacklogViewContext	A MessengerRawMessageBacklogViewContext provides information about the raw messenger message to be displayed in the backlog view.
MessengerRawMessageComponent	Represents a component to diplay a raw messenger message.
MessengerRawMessageComponentProvider	A MessengerRawMessageComponentProvider is used to provide a raw MessengerRawMessageComponent for a MessengerRawMessageViewContext which represents a raw messenger message to be displayed.
MessengerRawMessageReceivedEvent	A MessengerRawMessageReceivedEvent provides all information about the received raw message.
MessengerRawMessageSearchResultViewContext	A MessengerRawMessageSearchResultViewContext provides information about the raw messenger message to be displayed in the search result view.
MessengerRawMessageSentEvent	A MessengerRawMessageSentEvent provides all information about the raw message sent by an external system.
MessengerRawMessageViewContext	A MessengerRawMessageViewContext provides information about the raw messenger message to be displayed.
MessengerReadMessageEvent	A MessengerReadMessageEvent signals that a specific messenger message has been read.
MessengerSendMessageFailedEvent	A MessengerSendMessageFailedEvent provides all information about a messenger message that failed to be sent.
MessengerSentMessageEvent	A MessengerSentMessageEvent signals that a specific messenger message has been sent.
MessengerTextMessage	Represents a text messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerTextMessageReceivedEvent	A MessengerTextMessageReceivedEvent provides all information about the received text message.
MessengerTextMessageSentEvent	A MessengerTextMessageSentEvent provides all information about the text message sent by an external system.
MessengerVideoDataMessage	Represents a video data messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerVideoDataMessageReceivedEvent	A MessengerVideoDataMessageReceivedEvent provides all information about the received video data message.
MessengerVideoDataMessageSentEvent	A MessengerVideoDataMessageSentEvent provides all information about the video data message sent by an external system.
MessengerVideoUrlMessage	Represents a video url messenger message that has been sent to or retrieved from an external source by a MessengerConnector.
MessengerVideoUrlMessageReceivedEvent	A MessengerVideoUrlMessageReceivedEvent provides all information about the received video url message.
MessengerVideoUrlMessageSentEvent	A MessengerVideoUrlMessageSentEvent provides all information about the video url message sent by an external system.
ModifiableAgentAvailability	Represents the agent availability states for specific module and allows to change it.
ModifiableAgentPauseState	This interface provides information about the agent pause state and also allows to change it.
ModifiableAgentPostProcessingState	This interface provides information about the agent post processing state and also allows to change it.
ModifiableIssueNotes	Represents a Collection of IssueNote associated with an Issue Allows to add new notes to the issue.
Modifier<T extends MasterEntity>	Defines an API to modify an instance of type MasterEntity
NextMessageInfo	This interface provides additional information during message retrieval for a MessageIterator.
OnlineAgentCategoryVisibility	This class contains all possible visibilities for the tenants in the role online agent
OnlineAgentCategoryVisibilityContext	This class represents an online agent visibility context for a category
OnlineAgentTenantVisibility	This class contains all possible visibilities for the tenants in the role online agent
OnlineAgentTenantVisibilityContext	This class represents an online agent visibility context for a tenant
Operation<T extends OperationResult>	Represents an executable operation.
OperationFailedException	Generic exception to be used for all kinds of errors during API operations
OperationResult	This interface represents the result of a successfully executed Operation
OptionalBacklogMessageInfo	A OptionalBacklogMessageInfo object provides optional information about a BacklogMessage.
OptionalCategoryProvider	Represents an object that optionally provides a Category.
OptionalSentMessageInfo	A OptionalSentMessageInfo object provides optional information about a SentMessage.
OptionalTenantProvider	Represents an object that optionally provides a Tenant.
OutgoingCall	The interface represents an outgoing call from an agent device to any target.
OutgoingCallDeliveredEvent	An OutgoingCallDeliveredEvent is triggered, when an OutgoingCall initiated by an agent is ringing (alerting) on the target device.
OutgoingCallEstablishedEvent	An OutgoingCallEstablishedEvent is triggered, when an OutgoingCall initiated by an agent has been established between the agent and the target device.
OutgoingCallFinishedEvent	An OutgoingCallFinishedEvent indicates that an OutgoingCall has been finished.
OutgoingCallProvider	Represents an object, that provides an OutgoingCall.
OutgoingCallRedirectedEvent	An OutgoingCallRedirectedEvent is triggered, when an OutgoingCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
OutgoingCallStateChangedEvent	An OutgoingCallStateChangedEvent is a state change event related to an OutgoingCall
OutgoingCallTransferredEvent	An OutgoingCallTransferredEvent is triggered, when an OutgoingCall initiated by an agent has been transferred from the agent device to another agent device.
OutgoingChatMessageManipulator	This plugin allows to manipulate the outgoing chat message before being processed and sent.
OutgoingChatStep	Represents an outgoing message ChatStep that will be sent.
OutgoingChatStepInfo
OutgoingChatStepSentEvent	This event is triggered asynchronously when an outgoing message chatstep has been sent.
OutgoingChatStepSentEventListener	This interface is an extension point to take any action immediately after an outgoing message chatstep has been sent.
OutgoingMailInfoViewContext	This interface is used to provide view context specific information for outgoing mails
OutgoingMessage	Represents a MailMessage that has been answered and is waiting to be processed e.g.
OutgoingMessageHandler	This handler provides functionality to append a Message to the central outgoing message folder to be sent by a specific Account.
OutgoingMessageHandler.SendOptions	Represents options to send a message
OutgoingMessageInfo	A OutgoingMessageInfo object provides information about an OutgoingMessage.
OutgoingMessengerAudioDataMessage	Represents an audio data messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerAudioDataMessageInfo	An OutgoingMessengerAudioDataMessageInfo object provides information about an OutgoingMessengerAudioDataMessage.
OutgoingMessengerConversationTypingStatus	Represents a typing status that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerConversationTypingStatusInfo	An OutgoingMessengerConversationTypingStatusInfo object provides information about an OutgoingMessengerConversationTypingStatus.
OutgoingMessengerFileDataMessage	Represents a file data messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerFileDataMessageInfo	An OutgoingMessengerFileDataMessageInfo object provides information about an OutgoingMessengerFileDataMessage.
OutgoingMessengerImageDataMessage	Represents an image data messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerImageDataMessageInfo	An OutgoingMessengerImageDataMessageInfo object provides information about an OutgoingMessengerImageDataMessage.
OutgoingMessengerMediaDataMessage	Represents a media data messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerMessage	Represents a messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerMessageInfo	An OutgoingMessengerMessageInfo object provides information about an OutgoingMessengerMessage.
OutgoingMessengerMessageReadStatus	Represents a read status that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerMessageReadStatusInfo	An OutgoingMessengerMessageReadStatusInfo object provides information about an OutgoingMessengerMessageReadStatus.
OutgoingMessengerRawMessage	Represents a raw messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerRawMessageAgentViewContext	A OutgoingMessengerRawMessageAgentViewContext provides information about the outgoing raw messenger message to be displayed in the agent view.
OutgoingMessengerRawMessageArchiveAccessViewContext	A OutgoingMessengerRawMessageArchiveAccessViewContext provides information about the outgoing raw messenger message to be displayed for a chat retrieved directly via an archive access.
OutgoingMessengerRawMessageBacklogViewContext	A OutgoingMessengerRawMessageBacklogViewContext provides information about the outgoing raw messenger message to be displayed in the backlog view.
OutgoingMessengerRawMessageInfo	An OutgoingMessengerRawMessageInfo object provides information about an OutgoingMessengerRawMessage.
OutgoingMessengerRawMessageSearchResultViewContext	A OutgoingMessengerRawMessageSearchResultViewContext provides information about the outgoing raw messenger message to be displayed in the search result view.
OutgoingMessengerTextMessage	Represents a text messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerTextMessageInfo	An OutgoingMessengerTextMessageInfo object provides information about an OutgoingMessengerTextMessage.
OutgoingMessengerVideoDataMessage	Represents a video data messenger message that is to be sent to an external source by a MessengerConnector.
OutgoingMessengerVideoDataMessageInfo	An OutgoingMessengerVideoDataMessageInfo object provides information about an OutgoingMessengerVideoDataMessage.
OutgoingTextChatMessageManipulationInput	An OutgoingTextChatMessageManipulationInput contains all information to manipulate an outgoing text chat message.
OutgoingTextChatMessageManipulationResult	Represents the result of the optional outgoing text chat message manipulation by an OutgoingChatMessageManipulator.
PauseReason	A PauseReason represents the reason for a pause of an agent.
PermanentMessagingException	The exception represents a permanent error during message processing
PersistencyException	Signals that a Persistency Exception has occurred.
PersistencyHandler	A Handler to create, update or delete instances of MasterEntity
PhoneDeviceState	Represents the types of phone device states
PhoneDeviceStateChangedEvent	A PhoneDeviceStateChangedEvent is an event triggered due to a state change of an AgentDevice.
PhoneDeviceStateEventListener	The PhoneDeviceStateEventListener is an interface that implements the callback event functions triggered due to phone device state changes.
PhoneSystem	A PhoneSystem provides all required information and configuration for a PhoneSystemConnector.
PhoneSystemConnector	The PhoneSystemConnector is an abstract interface to provide life cycle functionality to the client side phone system connector implementations within the novomind iAGENT routing process.
PhoneSystemConnectorPlugin	Runtime annotation used to mark a PhoneSystemConnector.
PhoneSystemConnectorTab	Represents a customized PhoneSystemConnectorTab
PhoneSystemConnectorTabProvider	A PhoneSystemConnectorTabProvider is used to provide a custom PhoneSystemConnectorTab.
PhoneSystemConnectorTabViewContext	A PhoneSystemConnectorTabViewContext provides a PhoneSystemModifier which is used to change the underlying PhoneSystem.
PhoneSystemException	Generic exception to be used for all kinds of errors related to a PhoneSystemConnector
PhoneSystemModifier	Defines an API to modify an instance of type PhoneSystem
PhoneSystemStateChangedEvent	A PhoneSystemStateChangedEvent is an event triggered due to a general state change of the remote system of a PhoneSystemConnector
PhoneSystemStateChangedEvent.PhoneSystemState	Represents all types of phone system states.
PhoneSystemStateEventListener	The PhoneSystemStateEventListener is an interface that implements the callback event functions to be called on phone system state changes e.g.
PluginBundleLifecycleEvent	This interface represents all events concerning the lifecycle of a plugin bundle.
PluginBundleLifecycleEventListener	This interface is an extension point to take any action on plugin bundle lifecycle events.
PostIncomingMessageEvent	The PostIncomingMessageEvent is an event providing all relevant data for the extension point PostIncomingMessageListener.
PostIncomingMessageListener	This interface is an extension point to take any action after a message has been received and successfully pushed to the central backlog.
PostStartPluginBundleLifecycleEvent	This event is triggered after a plugin bundle was started.
PreProcessingResult	Deprecated, for removal: This API element is subject to removal in a future version.
PreSendAgentMessage	Represents a message immediately before being sent to the outgoing queue by an agent.
PreSendAgentMessageInfo	A PreSendAgentMessageInfo object provides information about a PreSendAgentMessage.
PreSendConfirmationMessageTicketEvent	This event is triggered when a confirmation message associated with a ticket is about to be sent within the novomind iAGENT core process.
PreSendExternalForwardMessageAndCloseTicketEvent	This event is triggered when the associated ticket has been closed and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
PreSendExternalForwardMessageAndForwardTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
PreSendExternalForwardMessageAndKeepTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
PreSendExternalMessageAndCloseTicketEvent	This event is triggered when a message associated with a ticket has been answered by an external recipient and is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.
PreSendMessage	Represents a message immediately before being sent.
PreSendMessageAndCloseTicketEvent	This event is triggered when a message associated with a ticket is about to be sent and the ticket will be closed within the novomind iAGENT core process.
PreSendMessageEvent	This event is triggered when a message is about to be sent.
PreSendMessageEventListener	This interface is an extension point that is called before a message is send.
PreSendMessageInfo	A PreSendMessageInfo object provides information about a PreSendMessage.
PreSendMessageManipulator	This interface is an extension point to manipulate the message before being sent.
PreSendMessageTicketEvent	This event is triggered when a message associated with a ticket is about to be sent.
PreStartChatInfo	This interface provides information about a chat that is to be started.
PreStartChatValidator	This interface is an extension point to validate a new chat before being started and routed to an agent.
PreStopPluginBundleLifecycleEvent	This event is triggered before a plugin bundle is about to be stopped.
Privilege	This interface represents an app specific privilege in the novomind iAGENT system
PrivilegeHandler	This handler is used for registering, removing and reading app specific privileges.
Process	A process represents a collection of Tickets
ProcessProvider	Represents an object that "knows" or can provide a Process
QueuedCall	The interface represents a call that has been received and queued by the PBX.
QueuedCallChangedEvent	A QueuedCallChangedEvent is triggered, when a QueuedCall has changed without any change of the CallState.
QueuedCallDeliveredEvent	A QueuedCallDeliveredEvent is triggered, when a QueuedCall is ringing (alerting) on an agent device.
QueuedCallDeliveryFailedEvent	A QueuedCallDeliveryFailedEvent is triggered, when the delivery of a QueuedCall to a ConnectedAgentDevice has failed.
QueuedCallDeliveryFailedEvent.FailCause	Represents all types of fail causes for calls failing to connect to an agent device.
QueuedCallDequeuedEvent	A QueuedCallDequeuedEvent is triggered, when a previously enqueued QueuedCall has been dequeued from the central backlog.
QueuedCallDisconnectedEvent	A QueuedCallDisconnectedEvent is triggered, when a previously connected QueuedCall has been disconnected from a ConnectedAgentDevice without being finished.
QueuedCallEnqueuedEvent	An QueuedCallEnqueuedEvent is triggered, when a previously received QueuedCall has been enqueued in the central backlog to be routed to an agent.
QueuedCallEstablishedEvent	A QueuedCallEstablishedEvent is triggered, when a QueuedCall has been established on an agent device.
QueuedCallFinishedEvent	A QueuedCallFinishedEvent indicates that a QueuedCall has been disconnected and finished.
QueuedCallProvider	Represents an object, that provides a QueuedCall.
QueuedCallReceivedEvent	A QueuedCallReceivedEvent is triggered, when a QueuedCall has been been received, before being routed or processed e.g.
QueuedCallRedirectedEvent	A QueuedCallRedirectedEvent is triggered, when a QueuedCall has been transferred to an external target which is not a connected agent device within the novomind iAGENT application.
QueuedCallRedirectFailedEvent	A QueuedCallRedirectFailedEvent is triggered, when the redirect of a QueuedCall to an external target has failed.
QueuedCallRedirectFailedEvent.FailCause	Represents all types of fail causes for calls failing to redirect to an external target.
QueuedCallStateChangedEvent	A QueuedCallStateChangedEvent is a state change event related to a QueuedCall
QueuedCallTransferredEvent	A QueuedCallTransferredEvent is triggered, when a QueuedCall has been transferred from one agent device to another.
QuickCaseMessage	Represents a quick case message.
QuickCaseMessageInfo	A QuickCaseMessageInfo object provides information about a QuickCaseMessage.
RatingData	Represents the rating data
RatingData.Index	This enumeration defines 10 indexes for separate ratings.
RatingReceivedEvent	This event is triggered when a rating was received.
RatingReceivedEventListener	The RatingReceivedEventListener is an interface that implements the callback event functions triggered when a customer rating is received.
RecategorizationListManipulator	An RecategorizationListManipulator is used to manipulate the list of categories that can be selected as target for a recategorization of issues by an agent or a supervisor.
RecategorizationOperationBuilder	The RecategorizationOperationBuilder provides specific builders to build a recategorization operation on a ticket.
RecategorizationOperationBuilder.WithCall
RecategorizationOperationBuilder.WithCall.WithCategory
RecategorizationOperationBuilder.WithCall.WithCategory.AsSupervisor
RecategorizationOperationBuilder.WithCall.WithCategory.Auto
RecategorizationOperationBuilder.WithTicket
RecategorizationOperationBuilder.WithTicket.WithCategory
RecategorizationOperationBuilder.WithTicket.WithCategory.AsSupervisor
RecategorizationOperationBuilder.WithTicket.WithCategory.Auto
RedirectQueuedCallRequest	Provides all required information to redirect a QueuedCall to an external target.
RequeueOperationBuilder	The RequeueOperationBuilder provides specific builders to build a re-queue operation on a ticket.
RequeueOperationBuilder.WithTicket
RequeueOperationBuilder.WithTicket.AsSupervisor
RequeueOperationBuilder.WithTicket.Auto
RerouteQueuedCallRequest	Provides all required information to reroute a QueuedCall.
ResubmitOperationBuilder	The ResubmitOperationBuilder provides specific builders to build a resubmit operation on a ticket.
ResubmitOperationBuilder.WithTicket
ResubmitOperationBuilder.WithTicket.WithDueDate
ResubmitOperationBuilder.WithTicket.WithDueDate.WithAgent
Result
RoutingOperationBuilder	The RoutingOperationBuilder provides specific builders for all operations available within the novomind iAGENT routing process.
RoutingPlugin	Runtime annotation used to mark plugins for the novomind iAGENT routing process.
RoutingTag	A RoutingTag is an Object that can be added to an Issue.
RoutingTagModifier	Defines an API to create an instance of type RoutingTag
RoutingTagOperationBuilder	The RoutingTagOperationBuilder provides specific builders to build a routing tag operation on an issue.
RoutingTagOperationBuilder.WithIssue
RoutingTagOperationBuilder.WithIssue.WithRoutingTags
RoutingTagOperationBuilder.WithIssue.WithRoutingTags.AsSupervisor
RoutingTagOperationBuilder.WithIssue.WithRoutingTags.Auto
RoutingWorkItem	A RoutingWorkItem is an object owned by an external routing representing an Issue in the novomind iAGENT backlog that is expected to be routed to an agent an waiting for a routing decision of the external routing.
RoutingWorkItemDecisionEventListener	The RoutingWorkItemDecisionEventListener is an interface that implements the callback event functions for routing decisions triggered by the external routing engine and handled by the novomind iAGENT system.
RoutingWorkItemDecisionFailedEvent	A RoutingWorkItemDecisionFailedEvent indicates that a routing decision by the external routing for a RoutingWorkItem has failed.
RoutingWorkItemDecisionSuccessfulEvent	A RoutingWorkItemDecisionSuccessfulEvent indicates that a routing decision by the external routing for a RoutingWorkItem has been successful.
RoutingWorkItemDeliveryFailedEvent	A RoutingWorkItemDeliveryFailedEvent provides all information about a RoutingWorkItem that could not be delivered to the desired agent and therefore the routing decision made by the external routing previously could not be fulfilled.
RoutingWorkItemDeliverySuccessfulEvent	A RoutingWorkItemDeliverySuccessfulEvent provides all information about a RoutingWorkItem that has been delivered successfully to the desired agent and therefore the routing decision made by the external routing previously could be fulfilled.
RoutingWorkItemEvent	A RoutingWorkItemEvent is an event related to a RoutingWorkItem.
RoutingWorkItemNotFoundException	Signals that a specified RoutingWorkItem does not exist or could not be found.
RoutingWorkItemOperationException	Signals that an exception has occurred during an operation on a RoutingWorkItem.
RoutingWorkItemProvider	The interface RoutingWorkItemProvider provides a RoutingWorkItem.
RoutingWorkItemState	Represents all types of states of a RoutingWorkItem within the remote routing system.
SearchResultCallInfoViewContext	This interface is used to provide view context specific information for calls, that have been accessed by a call search.
SearchResultChatInfoViewContext	This interface is used to provide view context specific information for displaying a chat that has been retrieved by a search request.
SearchResultMailInfoViewContext	This interface is used to provide view context specific information for displaying a ticket, that has been retrieved by a search request.
SentMessage	Represents a MailMessage that has been sent successfully
SentMessageInfo	A SentMessageInfo object provides information about a SentMessage.
SentMessageViewContext	This interface is used to provide view context specific information for sent messages
SentMessengerAudioDataMessage	Represents an audio data messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerFileDataMessage	Represents a file data messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerImageDataMessage	Represents an image data messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerMediaDataMessage	Represents a media data messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerMessage	Represents a messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerRawMessage	Represents a raw messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerTextMessage	Represents a text messenger message that has been sent to an external source by a MessengerConnector.
SentMessengerVideoDataMessage	Represents a video data messenger message that has been sent to an external source by a MessengerConnector.
ServiceLevelRatioCalculator	A ServiceLevelRatioCalculator is an interface that can be used to override the default algorithm that calculates the individual service level ratio for an Issue.
ServiceLevelRatioCalculatorInput	A ServiceLevelRatioCalculatorInput is an object providing all required information for the Function returned by a ServiceLevelRatioCalculator to override the default algorithm that calculates the individual service level ratio for an Issue.
SimpleMessage	Represents a mail object that has been retrieved from an external source by a MessageConnector
SimpleMessageConnector	This interface is an extension point to implement message retrieval from different source to the iAGENT system.
StartOutgoingCallRequest	Provides all required information to start an OutgoingCall.
Storage	This interface handles the storage of StorageProviders KeyValue pairs.
StorageHandler	A Handler for getting a Storage for Tickets
StorageProvider	Represents an object, that provides a Storage
SubMenuItem	This class represents a sub menu item for the entry points in the Supervisor menu.
SupervisorBacklogMessageFilterMenuItem	This class is used to display a custom backlog message menu in the novomind iAGENT Supervisor frontend.
SupervisorCallRecategorizationOperation	Represents an operation to recategorize a Call for a supervisor.
SupervisorCallRecategorizationOperationFailedException	A SupervisorCallRecategorizationOperationFailedException is thrown by a SupervisorCallRecategorizationOperation if the operation execution has failed.
SupervisorCallRecategorizationOperationResult	This interface represents the result of a successful SupervisorCallRecategorizationOperation
SupervisorCallRecategorizedEvent	This event is triggered when a Call has been recategorized by a supervisor.
SupervisorCategoryVisibility	This class contains all possible visibilities for the categories in the role supervisor
SupervisorCategoryVisibilityContext	This class represents a supervisor visibility context for a category
SupervisorChatClosedEvent	This event is triggered when a chat has been closed by a supervisor.
SupervisorChatCloseOperation	Represents an operation to close a chat as a supervisor.
SupervisorChatCloseOperationFailedException	A SupervisorChatCloseOperationFailedException is thrown by a SupervisorChatCloseOperation if the operation execution has failed.
SupervisorChatCloseOperationResult	This interface represents the result of a successful SupervisorChatCloseOperation
SupervisorChatRecategorizedEvent	This event is triggered when a chat has been recategorized by a supervisor.
SupervisorExternalForwardMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process and the ticket has been closed.
SupervisorExternalForwardMessageSentAndTicketForwardedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process.
SupervisorExternalForwardMessageSentAndTicketKeptEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process.
SupervisorInternalForwardedTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent due to an internal forward operation by a supervisor.
SupervisorMessageFilterMenuItem<T extends MessageInfo>	This class is used to display a custom message filter menu in the novomind iAGENT Supervisor frontend.
SupervisorMessageFilterMenuItemProvider	A SupervisorMessageFilterMenuItemProvider is used to build a custom menu to display a view of filtered messages in the novomind iAGENT Supervisor frontend.
SupervisorMessageFilterMenuViewContext	This interface provides information and view context sensitive data to display a AbstractMessageFilterMenuItem in the novomind iAGENT Supervisor.
SupervisorMultiTicketsAction	This interface represents all supervisor actions concerning multiple tickets.
SupervisorMultiTicketsActionValidationException
SupervisorMultiTicketsActionValidator	This is an extension point for validation of actions on multiple tickets performed by supervisors.
SupervisorMultiTicketsActionViewContext	This interface is used to provide view context specific information within the novomind iAGENT Routing application for dialogs opened on tickets action validation faults.
SupervisorMultiTicketsCloseAction	This interface represents all supervisor ticket close actions concerning multiple tickets.
SupervisorMultiTicketsCloseActionViewContext	This interface is used to provide view context specific information within the novomind iAGENT Routing application for dialogs opened on tickets close action validation faults.
SupervisorOutgoingMessageFilterMenuItem	This class is used to display a custom outgoing message menu in the novomind iAGENT Supervisor frontend.
SupervisorPreSendExternalForwardMessageAndCloseTicketEvent	This event is triggered when the associated ticket has been closed by a supervisor and an external message is being sent to an external recipient within the novomind iAGENT core process.
SupervisorPreSendExternalForwardMessageAndForwardTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.
SupervisorPreSendExternalForwardMessageAndKeepTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.
SupervisorRoutingTagOperation	Represents an operation to change the routing tags of an issue by a supervisor.
SupervisorRoutingTagOperationFailedException	A SupervisorRoutingTagOperationFailedException is thrown by a SupervisorRoutingTagOperation if the operation execution has failed.
SupervisorRoutingTagOperationResult	This interface represents the result of a successful SupervisorRoutingTagOperation
SupervisorTenantVisibility	This class contains all possible visibilities for the tenants in the role supervisor
SupervisorTenantVisibilityContext	This class represents a supervisor visibility context for a tenant
SupervisorTicketAction	This interface represents all supervisor actions concerning a ticket.
SupervisorTicketActionValidationException
SupervisorTicketCloseAction	This interface represents all supervisor close actions concerning a ticket.
SupervisorTicketClosedEvent	This event is triggered when a ticket has been closed by a supervisor within the novomind iAGENT routing process without being answered.
SupervisorTicketCloseOperation	Represents an operation to close a ticket as a supervisor.
SupervisorTicketCloseOperationFailedException	A SupervisorTicketCloseOperationFailedException is thrown by a SupervisorTicketCloseOperation if the operation execution has failed.
SupervisorTicketCloseOperationResult	This interface represents the result of a successful SupervisorTicketCloseOperation
SupervisorTicketForwardedAndClosedEvent	This event is triggered when a ticket has been forwarded and closed by a supervisor within the novomind iAGENT routing process without being answered.
SupervisorTicketInternalForwardedEvent	This event is triggered when a ticket has been internally forwarded by a supervisor to an agent manually within the novomind iAGENT routing process.
SupervisorTicketInternalForwardOperation	Represents an operation to internal forward a ticket to an agent by a supervisor.
SupervisorTicketInternalForwardOperationFailedException	An SupervisorTicketInternalForwardOperationFailedException is thrown by a SupervisorTicketInternalForwardOperation if the operation execution has failed.
SupervisorTicketInternalForwardOperationResult	This interface represents the result of a successful SupervisorTicketInternalForwardOperation
SupervisorTicketManuallyRoutedEvent	This event is triggered when a ticket has been pushed to an agent by a supervisor manually within the novomind iAGENT routing process.
SupervisorTicketRecategorizationOperation	Represents an operation to recategorize a ticket for a supervisor.
SupervisorTicketRecategorizationOperationFailedException	An SupervisorTicketRecategorizationOperationFailedException is thrown by a SupervisorTicketRecategorizationOperation if the operation execution has failed.
SupervisorTicketRecategorizationOperationResult	This interface represents the result of a successful SupervisorTicketRecategorizationOperation
SupervisorTicketRecategorizedEvent	This event is triggered when a ticket has been recategorized by a supervisor.
SupervisorTicketRequeuedEvent	This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by a supervisor.
SupervisorTicketRequeueOperation	Represents an operation to re-queue a ticket by a supervisor.
SupervisorTicketRequeueOperationFailedException	A SupervisorTicketRequeueOperationFailedException is thrown by a SupervisorTicketRequeueOperation if the operation execution has failed.
SupervisorTicketRequeueOperationResult	This interface represents the result of a successful SupervisorTicketRequeueOperation
SystemChatClosedEvent	This event is triggered when a chat has been closed by the system.
SystemGroup	Represents a SystemGroup object
SystemGroupAssigned	Represents an object which is assigned to system groups
SystemGroupModifier
SystemOutgoingChatStepSentEvent	This event is triggered asynchronously when an outgoing message chatstep has been sent automatically by the system.
Tab	Represents a tab within a tab view
TemplateAnalyzerDecision	A AnalyzerDecision containing a MessageTemplate.
TemplateMessage	Represents a MailMessage used as template e.g.
TemplateMessageManipulationInput	A TemplateMessageManipulationInput contains all information to manipulate the template message with a TemplateMessageManipulator
TemplateMessageManipulationResult	Represents the result of the template message manipulation by a TemplateMessageManipulator.
TemplateMessageManipulator	This plugin provides a hook to manipulate the template message before being pushed to the routing incoming queue.
TemporaryMessagingException	The exception represents a temporary error during message processing
Tenant	Represents an Tenant object
TenantConfigTab
TenantConfigTabProvider	A TenantConfigTabProvider is used to provide a custom TenantConfigTab.
TenantConfigViewContext	A TenantConfigViewContext provides a TenantModifier which is used to change the subjacent Tenant}.
TenantModifier	Defines an API to modify an instance of type Tenant
TenantProvider	Represents an object, that has a tenant
TextChatMessage	A TextChatMessage object provides information about a text message in a chat.
TextModule	Represents a TextModule object
TextModuleFirstLevelGroup	Represents a TextModule first level group object.
TextModuleFirstLevelGroup.Classification	Represents the classification of a textmodule first level group
TextModuleFirstLevelGroupItem	Represents a persistent or non persistent text module first level group item.
TextModuleFirstLevelGroupModifier	Defines an API to modify an instance of type TextModuleFirstLevelGroup
TextModuleGroup	Represents a TextModule group object.
TextModuleGroupModifier<T extends TextModuleGroup & MasterEntity>	Defines an API to modify an instance of type TextModuleGroup
TextModuleModifier	Defines an API to modify an instance of type TextModule
TextModuleNode	Represents a TextModule node object.
TextModuleNodeModifier<T extends TextModuleNode & MasterEntity>	Defines an API to modify an instance of type TextModuleNode
TextModuleRoot	Represents a TextModule root object.
TextModuleRootModifier	Defines an API to modify an instance of type TextModuleRoot
TextModuleSecondLevelGroup	Represents a TextModule second level group object.
TextModuleSecondLevelGroupModifier	Defines an API to modify an instance of type TextModuleSecondLevelGroup
Ticket	Represents a customer ticket
TicketAnsweredEvent	This event is triggered when a ticket has been answered.
TicketBacklogHandler	This handler provides access to all Ticket objects within the backlog.
TicketClearanceRequiredEvent	This event is triggered when a ticket changes the state to TicketState.CLEARANCE_REQUIRED.
TicketClosedEvent	This event is triggered when a ticket has been closed without being answered.
TicketCloseOperationResult	This interface represents the result of a successful ticket close operation.
TicketCreatedEvent	This event is triggered within the novomind iAGENT routing process when a ticket has been created.
TicketEnqueuedEvent	This event is triggered within the novomind iAGENT routing process when a ticket has been enqueued in the central backlog after it has been created.
TicketEvent	This interface represents all events concerning a ticket The interface provides the Ticket and the IncomingMessageInfo object.
TicketInternalForwardedEvent	This event is triggered when a ticket has been internally forwarded within the novomind iAGENT routing process.
TicketInternalForwardOperationResult	This interface represents the result of a successful ticket internal forward operation.
TicketOperationBuilder	The TicketOperationBuilder provides specific builders for ticket operations available within the novomind iAGENT Routing process, the novomind iAGENT Desk process and the novomind iAGENT Chat Agent process.
TicketOperationResult	This interface represents the result of a successful TicketOperation
TicketProvider	Represents an object that "knows" or can provide a Ticket
TicketQueuedEvent	This event is triggered within the novomind iAGENT routing process when a ticket has been queued in the central backlog.
TicketRatingReceivedEvent	This event is triggered when a rating was received for a related ticket.
TicketRecategorizationOperationResult	This interface represents the result of a successful ticket recategorization operation.
TicketRecategorizedEvent	This event is triggered when a ticket has been recategorized.
TicketRecategorizedEventListener	This interface is an extension point to take any action after a ticket has been recategorized automatically or by an agent or supervisor.
TicketRequeuedEvent	This event is triggered within the novomind iAGENT routing process when a ticket has been queued again e.g.
TicketRequeueOperationResult	This interface represents the result of a successful ticket re-queue operation.
TicketResubmitOperation	Represents an operation to resubmit a ticket.
TicketResubmitOperationFailedException	An TicketResubmitOperationFailedException is thrown by a TicketResubmitOperation if the operation execution has failed.
TicketResubmitOperationResult	This interface represents the result of a successful ticket resubmit operation.
TicketResubmittedEvent	This event is triggered when a ticket has been resubmitted.
TicketRoutedEvent	This event is triggered within the novomind iAGENT routing process when a ticket has been routed to an agent.
TicketRoutingInfo	The interface TicketRoutingInfo provides additional information about the routing of a Ticket.
TicketRoutingRequest	A TicketRoutingRequest is done by the novomind iAGENT routing engine and sent to an external routing.
TicketState	Represents all types of ticket states.
TicketStateChangedEvent	This interface represents all ticket events causing a change of the TicketState.
TicketStateEventListener	The TicketStateEventListener is an interface that implements the event functions to be called on changes of the ticket state within the novomind iAGENT routing process.
TopHeaderContent	Represents a custom TopHeaderContent
TopHeaderContentProvider	A TopHeaderContentProvider is used to provide a custom TopHeaderContent.
TopHeaderViewContext
TransactionCode	Represents a transaction code object
TransactionCodeConfigTab
TransactionCodeConfigTabProvider	A TransactionCodeConfigTabProvider is used to provide a custom TransactionCodeConfigTab.
TransactionCodeConfigViewContext	A TransactionCodeConfigViewContext provides a TransactionCodeModifier which is used to change the subjacent TransactionCode}.
TransactionCodeModifier	Defines an API to modify an instance of type TransactionCode
UndeletableModifier<T extends MasterEntity>
User	Represents a registered user
User.CategoryMode	This enumeration describes the category visibility mode for a user
UserAgentGroupAssignment	Represents an assignment of an User to an AgentGroup
UserCallOperationResult	This interface represents the result of a successful call operation triggered by an user.
UserCallRecategorizedEvent	This event is triggered when a Call has been recategorized by an User.
UserChatOperationResult	This interface represents the result of a successful chat operation triggered by a user.
UserChatRecategorizedEvent	This event is triggered when a chat has been recategorized by a user.
UserCloseTicketEvent	This event is triggered when a ticket is about to be closed by an user.
UserConfigTab
UserConfigTabProvider	A UserConfigTabProvider is used to provide a custom UserConfigTab.
UserConfigViewContext	A UserConfigViewContext provides a UserModifier which is used to change the subjacent User}.
UserIssueOperationResult	This interface represents the result of a successful issue operation triggered by an user.
UserModifier
UserNotificationOperationBuilder	This interface provides specific builders to build operations to display a notification to a user.
UserNotificationOperationBuilder.Alert	This interface represents a specific builder to display a alert popup notification to a user.
UserNotificationOperationBuilder.Alert.Html	This interface represents a specific builder to display a alert popup notification with a html message to a user.
UserNotificationOperationBuilder.Alert.Text	This interface represents a specific builder to display a alert popup notification with a plain text message to a user.
UserNotificationOperationBuilder.Alert.WithMessage<T>	This interface represents a specific builder to display a alert popup notification with a message to a user.
UserNotificationOperationBuilder.Desktop	This interface represents a specific builder to display a native desktop notification to a user.
UserNotificationOperationBuilder.Desktop.Text	This interface represents a specific builder to display a desktop notification with a plain text message to a user.
UserNotificationOperationBuilder.Desktop.WithMessage<T>	This interface represents a specific builder to display a native desktop notification with a message to a user.
UserNotificationOperationBuilder.Growl	This interface represents a specific builder to display a growl notification to a user.
UserNotificationOperationBuilder.Growl.Html	This interface represents a specific builder to display a growl notification with a html message to a user.
UserNotificationOperationBuilder.Growl.Text	This interface represents a specific builder to display a growl notification with a plain text message to a user.
UserNotificationOperationBuilder.Growl.WithMessage<T>	This interface represents a specific builder to display a growl notification with a message to a user.
UserNotificationOperationBuilder.Type	Specifies the different types of notifications.
UserNotificationOperationBuilder.WithDimensions<T>	This interface represents a specific builder to display a notification with dimensions.
UserNotificationOperationBuilder.WithDuration<T>	This interface represents a specific builder to display a notification with a duration.
UserNotificationOperationBuilder.WithHtmlIcon<T>	This interface represents a specific builder to display a notification with a custom html icon.
UserNotificationOperationBuilder.WithTitle<T>	This interface represents a specific builder to display a notification with a title.
UserNotificationOperationBuilder.WithType<T>	This interface represents a specific builder to display a notification with a UserNotificationOperationBuilder.Type.
UserNotificationOperationBuilder.WithUserIcon<T>	This interface represents a specific builder to display a notification with a user profile image as icon.
UserNotificationOperationResult	This interface represents the result of a successful user notification operation.
UserProvider	Represents an object, that has a user
UserTicketClosedEvent	This event is triggered when a ticket has been closed by a user without being answered.
UserTicketEvent	This interface represents all events concerning a ticket and a user.
UserTicketInternalForwardedEvent	This event is triggered when a ticket has been internally forwarded by an user to an agent manually within the novomind iAGENT routing process.
UserTicketOperationResult	This interface represents the result of a successful ticket operation triggered by an user.
UserTicketRecategorizedEvent	This event is triggered when a ticket has been recategorized by an user.
UserTicketRequeuedEvent	This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again due to a user operation.
UserTicketRoutedEvent	This event is triggered when a ticket has been routed to an agent by a user manually.
ValidationException	Signals that a Validation Exception has occurred.
ViewContext	A ViewContext object is passed as method parameter for UI plugins and provides information about the current view context.
VisibilityContext	This interface represents the visibility context of certain entities
VisibilityHandler	This handler provides the visibility information This handler is only available in the supervisor application
WrongArgumentException	Signals that a wrong parameter has been passed.
WrongTypeException	Signals that a wrong type has been used.