Change notes

v12.4 (August 2021)

v12.3 (July 2021)

  • Important Note: Number of keys in app storage limited to 1000 keys per app.
  • the PersistencyHandler now provides a RoutingTagModifier to create a new RoutingTag.

v12.2 (June 2021)

  • an User now offers access to the following attributes: clearanceRequired, maxMails, maxChats, autoRoutingCategoryMode, manualRoutingCategoryMode
  • the UserModifier can now change the following attributes of an User: clearanceRequired, maxMails, maxChats, autoRoutingCategoryMode, manualRoutingCategoryMode

v12.1 (May 2021)

v12.0 (April 2021)

Breaking Changes

Other Changes

v11.36 (January 2021)

v11.34 (November 2020)

  • a pause reason now offers access to the boolean flag work time break (see isWorkTimeBreak)

v11.32 (September 2020)

v11.30 (July 2020)

v11.29 (June 2020)

v11.28 (May 2020)

v11.27 (April 2020)

v11.26 (March 2020)

v11.25 (February 2020)

v11.23 (December 2019)

v11.22 (November 2019)

v11.21 (October 2019)

v11.16 (June 2019)

  • trigger actions for logged on agents on the novomind iAGENT Desk
  • new handler

v11.15 (May 2019)

v11.9 (November 2018)

v11.5 (July 2018)

v11.3 (May 2018)

v11.2 (April 2018)

v11.1 (March 2018)

v11.0 (February 2018)

Breaking Changes

  • The structure of our public api has changed. The artifact ecom-api-imail has been removed. The contents are now part of ecom-api-iagent. The java packages did not change. If you resolved ecom-api-imail in your plugins, please change it to ecom-api-iagent starting with v11.0.
  • The return types of all set*() methods of the interface IntermediateStorage have changed from the return type Storage to the new return type IntermediateStorage. If you are using any of these methods in your plugins, please recompile and redeploy your apps when updating to v11.0.
  • The return type of the method getAttachments() of the interface MailMessage has changed from Map<String, BodyPart> to the new return type Set<MessageAttachmentDataSource>. If you are using this method of MailMessage in your plugins, please adapt to this change when updating to v11.0.
  • The default version of the novomind iAGENT REST API was changed from v1 to v2. The v1 version of the novomind iAGENT REST API will be removed in the novomind iAGENT version 11.6. The changes are:
    • The "flat" flag for the services: /categories, /users, /holidays and /businesshours was removed. The services now return changed responses. See API Console for more information on the responses.
    • All HATEOAS links now have the same schema. All services were changed to comply to the HATEOAS convention. See API Console for more information on the responses.
    • The error handling has changed. All services now return JSON objects on errors. The objects contain an error message and an error code. See here for more information.
    • The service /categories has changed. /categories/categories can now be used to get categories withtout maincategories. /categories/maincategories can now be used to get the maincategories.

Other Changes

  • The Visibility api now supports categories.
  • Minor update of the provided Servlet API from 3.0 to 3.1
  • Minor update of the provided Java Mail API from 1.4.5 to 1.6.0

v10.0.206 (January 2018)

  • new master entities 'textmodule', 'textmoduleRoot', 'textmoduleFirstLevelGroup' and 'textmoduleSecondLevelGroup' with create, read, update and delete operations

v10.0.202 (December 2017)

v10.0.146 (November 2017)

v10.0.142 (October 2017)

v10.0.138 (September 2017)

v10.0.132 (August 2017)

v10.0.128 (July 2017)

v10.0.120 (May 2017)

v10.0.116 (April 2017)

v10.0.108 (February 2017)

  • new master entities 'agentgroup' and 'systemgroup' with create, read, update and delete operations

v10.0.102 (January 2017)

v10.0.50 (December 2016)

  • new master entity 'category' with create, read, update and delete operations
  • new master entity 'account' with create, read, update and delete operations

v10.0.46 (November 2016)

v10.0.42 (October 2016)

v10.0.38 (September 2016)

  • Storage api for issues
  • new handler
  • new master entity 'transaction code' with create, read, update and delete operations

v10.0.34 (August 2016)

v10.0.28 (July 2016)

v10.0.16 (April 2016)

v10.0.10 (March 2016)