AgentDeviceStateEventListener Extension point to perform actions in the novomind iAGENT routing process after the device state of an agent has been changed.
AgentLoginStateEventListener Extension point to perform actions in the novomind iAGENT routing process after the login state of an agent has been changed.
AgentMessageSelectionEventListener Extension point to perform actions in the novomind iAGENT routing process when an agent selects a message in the personal inbox folder.
AgentPauseStateEventListener Extension point to perform actions in the novomind iAGENT routing process after the pause state of an agent has been changed.
AgentPostProcessingStateEventListener Extension point to perform actions in the novomind iAGENT routing process after the post processing state of an agent has been changed.
AttachmentValidator Extension point to perform validation of attachments to be uploaded.
CallStateEventListener Extension point to perform actions in the novomind iAGENT routing process after a call state has been changed.
ChatJoinedEventListener Extension point to perform actions in the novomind iAGENT routing process after a chat has been joined.
ChatOfferedEventListener Extension point to perform actions in the novomind iAGENT routing process after a chat has been offered.
ChatStartedEventListener Extension point to perform actions in the novomind iAGENT routing process after a chat has been started successfully, but before the chat is routed to an agent.
ExternalRoutingConnector Extension point to provide external routing functionality in order to delegate the routing responsibility of issues to an external platform.
PhoneSystemConnector Extension point to implement call retrieval from phone systems to iAGENT.
PreStartChatValidator Extension point to perform actions in the novomind iAGENT routing process after a chat has been started successfully, but before the chat is routed to an agent.
RatingReceivedEventListener Extension Point to perform actions after a rating for a chat or ticket has been received.
ServiceLevelRatioCalculator Extension Point to override the default service level calculation algorithm for issues in the backlog.
TicketAnsweredEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been answered.
TicketClosedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been closed without being answered.
TicketCreatedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been created.
TicketEnqueuedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been enqueued to be routed.
TicketInternalForwardedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been internally forwarded.
TicketRecategorizedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been recategorized.
TicketResubmittedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been resubmitted.
TicketRoutedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been routed to an agent.
TicketStateEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket state has been changed.
Frontend
AccountConnectorTabProvider Provides custom tabs for the account configuration in the novomind iAGENT Supervisor frontend.
CategoryConfigTabProvider Provides custom tabs for the category configuration in the novomind iAGENT Supervisor frontend.
MenuItemProvider Provides custom menu items for the novomind iAGENT Supervisor frontend.
TenantConfigTabProvider Provides custom tabs for the tenant configuration in the novomind iAGENT Supervisor frontend.
TopHeaderContentProvider Provides content for the top header of the novomind iAGENT Supervisor frontend.
UserConfigTabProvider Provides custom tabs for the user configuration in the novomind iAGENT Supervisor frontend.