CallStateEventListener Extension point to perform actions in the novomind iAGENT routing process after a call state has been changed.
TicketStateEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket state has been changed.
ExternalRoutingConnector Extension point to provide external routing functionality in order to delegate the routing responsibility of issues to an external platform.
PhoneSystemConnector Extension point to implement call retrieval from phone systems to iAGENT.
TicketAnsweredEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been answered.
TicketClosedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been closed without being answered.
TicketCreatedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been created.
TicketEnqueuedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been enqueued to be routed.
TicketInternalForwardedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been internally forwarded.
TicketRecategorizedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been recategorized.
TicketResubmittedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been resubmitted.
TicketRoutedEventListener Extension point to perform actions in the novomind iAGENT routing process after a ticket has been routed to an agent.
AttachmentValidator Extension point to perform validation of attachments to be uploaded.
PreStartChatValidator Extension point to perform actions in the novomind iAGENT routing process after a chat has been started successfully, but before the chat is routed to an agent.
ChatStartedEventListener Extension point to perform actions in the novomind iAGENT routing process after a chat has been started successfully, but before the chat is routed to an agent.
ChatOfferedEventListener Extension point to perform actions in the novomind iAGENT routing process after a chat has been offered.
ChatJoinedEventListener Extension point to perform actions in the novomind iAGENT routing process after a chat has been joined.