since v12.9

The OutgoingMessageHandler can be used to send a message that is not related to a ticket. This handler is only available in the novomind iAGENT routing process and also in the novomind iAGENT Desk process and Core process.

To send a message the handler appends the message to the central outgoing folder. The message will be sent asynchronously by a specified account running in the novomind iAGENT core process. In case of any permanent error during the send operation the message remains red flagged on the central outgoing folder and requires manual action by a supervisor. The OutgoingMessageHandler does not provide any functionality to obtain delivery status information about the sent message.