CreateTicketOperationBuilder

since v12.25

A CreateTicketOperationBuilder can be used to build a create-operation for a new ticket. To obtain an instance of the CreateTicketOperationBuilder call the create() Method of the TicketOperationBuilder.

An example of a method which creates a new ticket for the provided agent and the provided category and account would look like this:

@Inject
private TicketOperationBuilder ticketOperationBuilder;


public Long createNewTicket(User user, Category category, Account account) {
  try {
    ticketOperationBuilder.create()
     .with(user, category, account)
     .primaryToAddress(new InternetAddress("meier@novomind.com"))
     .additionalToAddresses(Arrays.asList(new InternetAddress("info@novomind.com")))
     .ccAddresses(Arrays.asList(new InternetAddress("support@novomind.com")))
     .bccAddresses(Arrays.asList(new InternetAddress("schulz@novomind.com")))
     .attachments(Arrays.asList("Bild1.jpg","Bild2.jpg"))
     .header("X-Test1", "4711")
     .header("X-Test2", "4712")
     .processId(12345L)
     .editTime(Duration.ofMinutes(2))
     .html("<p><b>Test</b></p>\n")
     .subject("Test")
     .language(Locale.GERMAN)
//   .createAndSend()  // also available
//   .createAndClose() // also available
     .createAndEnqueue()
     .build()
     .execute()
     .getTicketId();
  } catch (ValidationException e) {
    // ValidationException if one of the provided attributes are not valid (e.g. null values)
  } catch (OperationFailedException e) {
    // OperationFailedException if the operation failed
  }
  return null;
}