since v12.17The extension point AgentMessageSelectionEventListener is a java interface that can be implemented to perform actions asynchronously within the novomind iAGENT routing process when an agent selects or deselects a message in the personal agent's inbox folder of the novomind iAGENT Desk.
All required information about the message and the related ticket is provided by the AgentMessageSelectionChangedEvent parameters, which are passed to the method calls.