since v10.0.128The extension point TicketRecategorizedEventListener is a java interface that can be implemented to perform actions within the novomind iAGENT routing process after a ticket has been recategorized.
All required information about the ticket is provided by the TicketRecategorizedEvent parameters, which are passed to the various method calls. If you don't need to distinguish the different recategorize events you can just override the method with the TicketRecategorizedEvent parameter. Otherwise override the methods that suit your needs.