Agent

Backend

• AgentTicketActionValidator Validates various actions performed by an agent concerning a ticket

Frontend

• AgentHomeTabProvider Displays a custom tab in the home section
• AgentMailEditorAppearanceProvider Changes the default appearance of the agent's mail editor
• AgentMailEditorTextModuleListManipulator Manipulates the list of text module groups offered to an agent
• AgentMessageFilterMenuItemProvider Provides custom menus to display a view of filtered messages
• AttachmentListManipulator Manipulates the list of attachments the agent is able to select from