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Summary

Introduction

General

Structure of an app

The app manifest

Public repository

JavaDocs

novomind iAGENT

Overview

Life Cycle

Announcements

Change notes

Apps

Getting started

Packaging

Deployment

Configuration

Plugins

Public Java API

Public Javascript API

OSGi

Annotations

Dependency Injection

Logging

Configuration

Storage

Visibility

Privileges

Frontend

Handlers

AgentActionHandler

ModifiableAgentAvailability

ModifiableAgentPauseState

ModifiableAgentPostProcessingState

AgentQuickCaseOperationBuilder

UserNotificationOperationBuilder

AgentInfoHandler

AgentVisibilityHandler

BacklogHandler

CallBacklogHandler

TicketBacklogHandler

ChatBacklogHandler

BusinessHourInfoHandler

ContactHandler

ContactRelationHandler

EntityHandler

CustomEventHandler

PersistencyHandler

StorageHandler

VisibilityHandler

IncomingMessageHandler

OutgoingMessageHandler

PrivilegeHandler

GroupPrivilegeHandler

Controllers and Operations

AgentEditorController

FrontendController

RoutingOperationBuilder

TicketOperationBuilder

CreateTicketOperationBuilder

Extension Points

Agent

AgentHomeTabProvider

AgentMailEditorAppearanceProvider

AgentMailEditorTextModuleListManipulator

AgentMessageFilterMenuItemProvider

AgentSidebarContentProvider

AgentTicketActionValidator

AttachmentListManipulator

Chat Agent

AgentChatActionValidator

AgentChatEditorAppearanceProvider

Common

AttachmentDatasourceProvider

ChatInfoTabProvider

MailInfoTabProvider

MessageTabProvider

CallInfoTabProvider

CustomEventListener

PluginBundleLifecycleEventListener

RecategorizationListManipulator

Core

DeliveryFailureMessageReceivedEventListener

IncomingMessageAnalyzer

IncomingMessageReceivedEventListener

MessageConnector

MessageSentEventListener

PostIncomingMessageListener

PostSendMessageListener

PreSendMessageManipulator

PreSendMessageEventListener

TemplateMessageManipulator

Routing

AccountConnectorTabProvider

AgentAvailabilityEventListener

AgentDeviceStateEventListener

AgentLoginStateEventListener

AgentMessageSelectionEventListener

AgentPauseStateEventListener

AgentPostProcessingStateEventListener

AttachmentValidator

CallStateEventListener

CategoryConfigTabProvider

ChatClosedEventListener

ChatJoinedEventListener

ChatOfferedEventListener

ChatRecategorizedEventListener

ChatResubmittedEventListener

ChatStartedEventListener

ChatStateEventListener

ExternalRoutingConnector

ExternalRoutingConnectorTabProvider

IncomingChatMessageManipulator

IncomingChatMessageValidator

InternalForwardListManipulator

MenuItemProvider

MessengerConnector

OutgoingChatMessageManipulator

OutgoingChatStepSentEventListener

PhoneSystemConnector

PhoneSystemConnectorTabProvider

PreStartChatValidator

RatingReceivedEventListener

TenantConfigTabProvider

SupervisorMessageFilterMenuItemProvider

ServiceLevelRatioCalculator

TicketRecategorizedEventListener

TicketStateEventListener

TopHeaderContentProvider

UserConfigTabProvider

REST API

API Console

Security

novomind iAGENT Help

API Console

novomind iAGENT Chat

API Console

WebRTC

mobile SDK

Release notes

Get started

Android

iOS

SDK configuration

novomind iAGENT Help features

FAQ centre

Virtual Advisor

novomind iAGENT Mail features

Contact

novomind iAGENT Chat features

Text

Video

novomind iSHOP

Overview

Shop REST API

Authentication via OAuth 2.0

HATEOAS

Pagination

User Agent

Search Products

Recommendations

Schema Documentation

iSHOP GraphQL API

OMS Module REST API

Orders

Customers

Price-Stock-Service REST API

Plugins

novomind iPIM

iPIM Server REST API

API Authentication

API Standard Parameters

API Action Resources

API Search Resources

API iPIM Supply Resources

HATEOAS

iPIM Supply REST API

HATEOAS

Pagination

OAuth 2.0 authentication

iPIM Web REST API

iPIM Web Widget API

On this page

Chat Agent

Backend

AgentChatActionValidator Validates various actions performed by an agent on a chat

Pager

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Handlers

AgentActionHandler

BacklogHandler

Controllers and Operations

Extension Points

Agent

Chat Agent

Common

Core

Routing

Get started

novomind iAGENT Help features

novomind iAGENT Mail features

novomind iAGENT Chat features

Chat Agent ​

Backend ​

Chat Agent

Backend