since v13.0The IncomingMessageHandler can be used to receive and process a message by the novomind iAGENT Core process as if the message had been received during the regular polling cycle of an incoming account. To receive and process a message the handler appends the message to the persistent message retrieval queue for a specific account to be asynchronously processed by the novomind iAGENT Core process.
Please note that any kind of message content preparation or manipulation implemented by specific MessageConnector plugins will not be applied if the message is appended by the IncomingMessageHandler.
This may affect accounts with other channels than EMAIL.
This handler is available in the novomind iAGENT routing process and also in the novomind iAGENT Desk process and Core process.