AttachmentValidator

since v12.0

The extension point AttachmentValidator is a java interface that can be implemented to perform validation of attachments to be uploaded. For the time being only central attachments can be validated.

All required information about the upload action is provided by the CentralAttachmentUploadAction parameters, which are passed to the method call.

This extension point does not cover all possible ways to upload attachments to the iAGENT system.

• To validate attachments uploaded by the agent for a ticket the AgentTicketActionValidator has to be used.
• To validate attachments uploaded by the agent for a chat the AgentChatActionValidator has to be used.
• To validate attachments uploaded by the customer via chat the IncomingChatMessageValidator has to be used.