since v11.27

The extension point CallInfoTabProvider is a java interface that can be implemented to display and provide content for additional tabs in the call info area of the novomind iAGENT Supervisor and agent frontend.

Your plugin has to return an object of type CallInfoTab. The CallInfoTab specifies a label for the tab to be displayed and a URL for the tab's content. The URL can be the path to a custom JSF xhtml file included in the novomind iAGENT Supervisor/Agent frontend. The path has to be specified as a relative path inside the META-INF/views directory of your plugin jar file.