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ABOUT YOU Marketplace
Aboutyou is one of the largest marketplaces in Europe with over 30 million active monthly users and offers more than 400,000 articles from over 2,000 brands.
Agent Ratings App
This App notifies the agents of the last received ratings.
AI Datasets App
Enables the creation, organization, and analysis of datasets for iAGENT AI use cases
AI Text Classification App
Enables training of models for text-based classification within novomind iAGENT.
Amazon Marketplace
Customized and standardized connection to all Amazon countries for the implementation of the automated and efficient marketplace business.
Attribute Dependency
Download action to easily connect an AWS S3 bucket for an iPIM Supply import adapter.
Automatic Categories
Automatic creation of and assignment to categories
Automatic Product Sorting
Set the default sorting order of your products
AXSemantics Integration
Generate text with AXSemantics
Blocklist App
This apps marks incoming mails from and prevents transmission to addresses on an editable blocklist
Call BrowserPhone
This app integrates the novomind iAGENT Call BrowserPhone into the iAGENT Desk interface. Alternatively, it can also be used to control your hardphones (CTI Control).
Call Connector
The app enables novomind iAGENT to receive voice calls. The routing logic of iAGENT then automatically distributes the calls to suitable agents.
Call Flow Editor
With this app, call flows can be created and tested in novomind iAGENT.
Call innovaphone myPBX
This app integrates the innovaphone myPBX Client into the novomind iAGENT Desk. The myPBX client can be used as a fully-fledged softphone or to control the desk phone (CTI Control).
Call Microsoft Teams
This app provides the integration of our customer service software novomind iAGENT in Microsoft Teams.
Call Phoneticket
With the Phoneticket App, a ticket with all relevant caller data is automatically opened in the iAGENT Desk for incoming calls.
Cdiscount Marketplace
Cdiscount is the market leader in France with over 20 million monthly visitors. In addition to electronics and household appliances, the range also includes fashion and culture.
Clickworker
This plugin configures the Clickworker service - manage your e-commerce data in novomind iPIM.
Connector for eBay
This app allows you to retrieve and answer eBay 'Ask Seller a Question' messages in novomind iAGENT.
Connector for Facebook
This app connects your Facebook pages to novomind iAGENT.
Connector for Google Play Reviews
This app connects your Google Play reviews to novomind iAGENT.
Connector for Instagram
This app connects your Instagram Business Accounts to novomind iAGENT.
Connector for Microsoft EWS
The app connects your Microsoft exchange accounts to novomind iAGENT.
Connector for Trusted Shops
This app allows you to use your Trusted Shops account as a communication channel in your novomind iAGENT Mail System.
Connector for Twitter
This app connects your Twitter Accounts to novomind iAGENT.
Connector for WhatsApp
This app connects your WhatsApp Business Account to novomind iAGENT.
Connector for YouTube
This app connects your YouTube accounts to novomind iAGENT.
Dynamischer XML/JSON Exporter
Export framework for easy generation of XML or JSON files.
Ebay Marketplace
Customized and standardized connection to eBay for the implementation of the automated and efficient marketplace business.
Emojis
You can use the emojis app to add emojis to the editor of novomind iAGENT Desk.
ePayment - Smart App zur Zahlungsabwicklung
FAQs by novomind iQ
Bring novomind iQ into the novomind iSHOP
File Connector
You can use the file connector app to import e-mails from your file system into novomind iAGENT.
Google ML Integration
Supply Google ML with iPIM data
Google Translate
This plugin configures Google Translate for your novomind iPIM.
Hotjar for novomind iSHOP
Better understanding of the user's journey with hotjar
iAGENT Help
Connect iAGENT Help and novomind iAGENT
iPIM Data Transformation
Clean, filter and copy imported data
iPIM Futura4Retail Integration
Import data from Futura4Retail
iPIM HCL Commerce Integration
Connect iPIM to HCL Commerce
iPIM Housekeeping
Clean up old data
iPIM Product Relations
Automatically link related products
iPIM Supply Import Whitelist
Whitelist products for automatic import
iSHOP amazon pay Integration
Embed the payment method amazon pay in your novomind iSHOP.
iSHOP PayPal Integration
Embed the payment method PayPal in your novomind iSHOP.
Java Processes
Launch separate Java processes from iPIM
JIRA Integration for novomind iAGENT
Connects novomind iAGENT with JIRA.
kuando™ Busylight Connector
This app connects the kuando™ Busylight to novomind iAGENT.
LIFX Price Alert
Connect the internet of things to your novomind iSHOP
Mail Connector (IMAP, POP3, SMTP, Microsoft Graph API)
Receive and send mails via IMAP, POP3, SMTP and Microsoft Graph API.
ManoMano Marketplace
With over 10 million products, ManoMano is the largest European marketplace for DIY and garden products
Messenger Connector for BOTIM
This app connects your BOTIM accounts to novomind iAGENT.
Messenger Connector for Facebook
This app connects your Facebook pages to novomind iAGENT.
Messenger Connector for Google Business Messages
This app connects your Google Business Messages Account to novomind iAGENT.
Messenger Connector for Instagram
This app connects your Instagram accounts to novomind iAGENT.
Messenger Connector for Line
This app connects your LINE Account to novomind iAGENT.
Messenger Connector for Telegram
This app connects your Telegram Bots to novomind iAGENT.
Messenger Connector for WhatsApp
This app connects your WhatsApp Business Account to novomind iAGENT.
novomind iAGENT Agent Availability App
This App can be used to set the agents group availability.
novomind iAGENT Backlog Alert App
This application monitors the ticket backlog and allows sending alert notifications via mail or webhook.
novomind iAGENT Customizable CRM App
This App configurates the ticket-properties and show the needed properties in mailinfo tab.
novomind iAGENT Deletion Marker App
This app sets a specific storage key which marks a ticket allowed to get deleted.
novomind iAGENT Editor Functions Organizer App
Tenant-specific deactivation of functions in the Agent Desk
novomind iAGENT External Reply Correction App
This App allows processing mails that were sent to a 2nd-Level-Reply account.
novomind iAGENT General Bulk Change App
With this app, a CSV list of tickets (Mail channel) can be recategorized, annotated or closed via bulk operation.
novomind iAGENT General External Iframe App
Integration of external websites into the iAGENT Desk interface
novomind iAGENT General infotab App
Display of information/instructions for agents individually per category.
novomind iAGENT General Webhook App
This app calls webhooks on certain events in iAGENT.
novomind iAGENT general-recat-reasons App
Recording and evaluation of the reasons for agent-side recategorizations
novomind iAGENT Hide Mailcontent App
Hide Mailcontent App
novomind iAGENT OMS iSHOP Plugin
This Plugin offers an automatic search for orders of the inbound contact in a novomind iSHOP OMS.
novomind iAGENT Recategorization App
With the help of this app, the agent-side recategorization options can be set in a more fine-grained way
novomind iAGENT Resubmit App
This app explicitly resubmits tickets from agents who log out.
novomind iAGENT Review
This plugin configures the novomind iAGENT integration in your novomind iPIM.
novomind iAGENT S/MIME App
This App demonstrates the use of the novomind iAGENT API to ....
novomind iAGENT S/MIME Public Keys AD App
This app retrieves public keys from an active directory.
novomind iAGENT Similarity Search App
Similarity Search for Tickets
novomind iAGENT Summary TopHeader App
This App shows a summary header of the online agents, incoming accounts and outbox folder in the novomind iAGENT Supervisor.
novomind iAGENT Teams
This App manages agents in groups.
novomind iAGENT Text to Speech App
Create Wav files from text
novomind iAGENT Textmodule Ex/Import App
This App can export,import and update the textmodules.
novomind iAGENT Translation App
Automatic/manual translation integrated into the iAGENT Desk
novomind iAGENT Zendesk Headers App
This App enables novomind iAGENT to receive incoming replies to external forwards and inquiries sent by Zendesk users.
novomind iCHAT
Live chat software for contact centres
novomind iPIM MOBILE
This app provides an overview and download the product data of your sales channels.
novomind iSHOP Designer
Customize your novomind iSHOP
novomind iSHOP developer tools
Useful tools for your developers
novomind iSHOP Ratings
This plugin configures the transmission of user ratings from novomind iSHOP to novomind iPIM.
novomind Trustpilot Connector
This app connects Trustpilot to novomind iAGENT.
OCR Attachment App
Text recognition (OCR) in image attachments
PCI
Search incoming and outgoing mails and chat messages for PCI numbers (e.g. credit card numbers or IBAN numbers).
Pixelboxx Integration
Import image assets from Pixelboxx
Prince PDF Export
PDF export for the product details page
Professional Agency Translation
Let your websites be translated by professionals
Rating Screening
Check user reviews before publishing them
Recategorization Helper
The Recategorization Helper makes it possible to configure additional categories that are available for recategorization for this agent, regardless of his group assignment.
Report Scheduling App
This app allows users to schedule individual reports.
SABIO
This app allows the connection between novomind iAGENT and SABIO.
Screensharing App
Screen sharing option for video chat
Shopware 6 Integration
iPIM integration with Shopware 6
Supply AWS S3 Bucket Download Action
Download action to easily connect an AWS S3 bucket for an iPIM Supply import adapter.
Ticket Bundling App
This app enables automatic task bundling based on a ticket property
Ticket Qualifizierung App
Agent-side multi-level ticket qualification
Vimeo Integration
Import video assets from Vimeo
Wildberries Marketplace
Wildberries is one of the largest Russian marketplaces for various categories such as fashion, beauty, electronics and toys.
Workflow Triggers
Manually trigger specific parts of data processing
Zalando Marketplace
Customized and standardized connection to Zalando for the implementation of the automated and efficient marketplace business.
