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iAGENT Help

  • Connects iAGENT Help to novomind iAGENT
  • Allows agents to research within the iAGENT Help knowledge base
  • Suitable answers can easily be inserted into the response mail with a single click

Version: 1.2

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The iAGENT Help app combines novomind iAGENT with the highly performant iAGENT Help knowledge base.
Agents research information in the form of dialogue. Using the insert button, they can quickly incorporate answers from iAGENT Help into the response mail.

Optionally, the app can be configured to forward the mail category to iAGENT Help. This way the knowledge base is already set to the adequate context.

The possibility to save the entire dialogue for future reference (e.g. for documentation, for education or for analysis) is another optional feature.

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Requirements

This app requires a novomind iAGENT installation of version 10.0.102.0 or higher

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