novomind

Screensharing App

  • Broadcast screen content in chat
  • Customer Sharing Options
  • More flexible than co-browsing

Version: 1.1.1

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With the help of this app, the agent can ask in the video chat to release the customer's screen content. The customer decides whether he only releases the browser window, the entire browser or his entire screen for transmission to the agent. Since this function runs via WebRTC, it is significantly more powerful and flexible than the co-browsing functionality still available under iAGENT11.

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Requirements

This app requires a novomind iAGENT installation of version 12.0.0 or higher

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