novomind

Ticket Qualifizierung App

  • Intuitively configurable building structure
  • Single or multiple selection possible
  • Category-dependent controllability

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This app replaces or expands the well-known resolution code feature with a detailed, analyzable qualification option. In a tree structure configured by the supervisor, the agent can set one or more parameters to qualify the ticket, simply by clicking.

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Requirements

This app requires a novomind iAGENT installation of version 12.25.0 or higher

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