novomind

novomind iAGENT Teams

  • Extension of the group functionality of iAGENT to teams
  • Team-specific folders in the supervisor and agent desk interface
  • Evaluation option at team level
  • Easy intuitive setup

Version: 2.3.2

 Write a review 

With the help of this app it is possible to group users outside of the agent groups into teams. Team members have access to team-specific authorization and delivery failure folders. In addition, the app comes with a team report in order to be able to evaluate various key figures of the team.

 Contact 
Screen
novomind

Support your Customer Service with meaningful Apps

Requirements

This app requires a novomind iAGENT installation of version 12.0.0 or higher

Further novomind iAGENT product informations

FITS TO:

{app.name}

novomind iAGENT S/MIME App

This App demonstrates the use of the novomind iAGENT API to ....
{app.name}

Call Microsoft Teams

This app provides the integration of our customer service software novomind iAGENT in Microsoft Teams.
{app.name}

novomind iAGENT OMS iSHOP Plugin

This Plugin offers an automatic search for orders of the inbound contact in an iSHOP OMS.
{app.name}

novomind iAGENT Zendesk Headers App

This App enables novomind iAGENT to receive incoming replies to external forwards and inquiries sent by Zendesk users.
{app.name}

Report Scheduling App

This app allows users to schedule individual reports.
{app.name}

novomind iAGENT Resubmit App

This app explicitly resubmits tickets from agents who log out.