novomind

novomind iAGENT Recategorization App

  • Adjustment of recategorization targets per category
  • Expand and reduce the target list
  • Independent of the visibility concept

Version: 2.1

 Write a review 

With the help of this app, the agent-side recategorization dialog can be customized for each category. Target categories can be removed and also added, overriding the visibility concept.

 Contact 
Screen
novomind

Support your Customer Service with meaningful Apps

Requirements

This app requires a novomind iAGENT installation of version 12.0.0 or higher

Further novomind iAGENT product informations

FITS TO:

{app.name}

novomind iAGENT S/MIME App

This App demonstrates the use of the novomind iAGENT API to ....
{app.name}

Call Microsoft Teams

This app provides the integration of our customer service software novomind iAGENT in Microsoft Teams.
{app.name}

novomind iAGENT OMS iSHOP Plugin

This Plugin offers an automatic search for orders of the inbound contact in an iSHOP OMS.
{app.name}

novomind iAGENT Zendesk Headers App

This App enables novomind iAGENT to receive incoming replies to external forwards and inquiries sent by Zendesk users.
{app.name}

Report Scheduling App

This app allows users to schedule individual reports.
{app.name}

novomind iAGENT Resubmit App

This app explicitly resubmits tickets from agents who log out.