novomind

novomind iAGENT Hide Mailcontent App

  • Access blocking option configurable for agents
  • Access blocking option configurable for supervisors (group rights)
  • Security prompt before locking
  • Unlocking only possible through database intervention

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With the help of this app, agents or supervisors can permanently block the content of a ticket (channel mail) in the system, e.g. to block sensitive customer data such as credit cards from being accessed by system users after processing.

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Requirements

This app requires a novomind iAGENT installation of version 12.22.0 or higher

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