novomind

novomind iAGENT Editor Functions Organizer App

  • A total of seven functions can be deactivated individually for each client / two functions can be forced
  • Can be deactivated: Close
  • Can be deactivated: Send after clearance
  • Can be deactivated: Send as intermediate reply
  • Can be deactivated: Forward and Close
  • Can be deactivated: Forward for external processing
  • Can be deactivated: Forward but continue processing
  • Can be deactivated: External Inquiry
  • Enforceable: Clearance required
  • Enforceable: Spell check required

Version: 1.1

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This app can be used to deactivate individual functionalities in the iAGENT Desk Editor on a tenant-specific basis. This can prevent agents from misclicks.

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Requirements

This app requires a novomind iAGENT installation of version 12.0.0 or higher

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