novomind

novomind iAGENT Customizable CRM App

  • Self-created CRM tab for the agent desk
  • Fields can be created as editable and read-only
  • Field arrangement, description and grouping is configurable
  • For mail and also the chat channel

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With the help of this app it is possible to customize an agent-side CRM tab including editable or read-only fields and optical separators. The field contents are persisted as so-called ticket properties on the respective ticket.

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Requirements

This app requires a novomind iAGENT installation of version 12.1.0 or higher

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