novomind

novomind iAGENT General Bulk Change App

  • Bulk operations based on a CSV list are particularly useful for large amounts of data
  • Mass operation: Recategorize
  • Mass operation: Close
  • Mass operation: Add note
  • Detailed logging

Version: 2.0

 Write a review 

Based on a CSV list of ticket IDs, this app can be used to perform mass operations, specifically: recategorize, add a note, close.

 Contact 
Screen
novomind

Support your Customer Service with meaningful Apps

Requirements

This app requires a novomind iAGENT installation of version 12.0.0 or higher

Further novomind iAGENT product informations

FITS TO:

{app.name}

novomind iAGENT S/MIME App

This App demonstrates the use of the novomind iAGENT API to ....
{app.name}

Call Microsoft Teams

This app provides the integration of our customer service software novomind iAGENT in Microsoft Teams.
{app.name}

novomind iAGENT OMS iSHOP Plugin

This Plugin offers an automatic search for orders of the inbound contact in an iSHOP OMS.
{app.name}

novomind iAGENT Zendesk Headers App

This App enables novomind iAGENT to receive incoming replies to external forwards and inquiries sent by Zendesk users.
{app.name}

Report Scheduling App

This app allows users to schedule individual reports.
{app.name}

novomind iAGENT Resubmit App

This app explicitly resubmits tickets from agents who log out.