novomind

novomind iAGENT Agent Availability App

  • Availability status per group controllable by agent
  • Availability status per group can be controlled by supervisor for logged-in agents
  • Group status can also be controlled channel-specifically
  • Agent UI optionally as sidebar or in the home area

Version: 1.1

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With the help of this app, agents can set the on-call status in their groups via a sidebar or alternatively the home area so that they can be excluded from routing. The on-call status can be set globally (= for all channels) or individually for mail/chat/call.

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Requirements

This app requires a novomind iAGENT installation of version 12.10.0 or higher

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