novomind

Call Phoneticket

  • Automatically opens a phone ticket on an incoming call
  • All information about the caller is displayed before the call is accepted
  • Faster processing of requests and reduction of the average waiting time

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Either at the moment of signaling or when the agent accepts the incoming call, a ticket is automatically opened by the iAGENT Phoneticket App. The ticket displays all available information about the caller. Configurable templates for call guidelines, notes or protocols can be automatically inserted into the phone ticket if desired. This means that service staff are optimally prepared and can concentrate fully on the call and all relevant details. In addition, less time has to be spent on writing notes, so that the AHT (average handling time) and waiting times for callers are reduced and customer satisfaction is increased.

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Requirements

This app requires a novomind iAGENT installation of version 12.14.0 or higher

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