novomind

Agent Ratings App

  • Direct feedback for customer communication
  • Notifies agents of last received ratings

Version:

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This app enables agents to be informed of their last received ratings regarding to chat- or mailcommunication. There is a small notification window in the upper right corner with information about score and/or comment of the rating. The duration of those notifications is also customizable and the agents are able to close them by a simple mouse click.

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Requirements

This app requires a novomind iAGENT installation of version 12.13.0 or higher

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