TicketEnqueuedEventListener

since v11.21

The extension point TicketEnqueuedEventListener is a java interface that can be implemented to perform actions within the novomind iAGENT routing process after a ticket has been enqueued in the central backlog to be routed to an agent.

All required information about the ticket is provided by the TicketEnqueuedEvent parameters, which are passed to the method call.