since v11.21

The extension point TicketCreatedEventListener is a java interface that can be implemented to perform actions within the novomind iAGENT routing process after a ticket has been created. This may happen due to the following reasons:

  1. A ticket was created due to a received message in the novomind iAGENT core process
  2. A quick case ticket has been created manually by an agent
  3. A new ticket has been created by external plugins
  4. An existing ticket has been duplicated manually

Please note that ticket operations may not be available yet at this early moment. If any ticket operations should be executed before the ticket is routed to an agent please use the TicketEnqueuedEventListener instead.

All required information about the ticket is provided by the TicketCreatedEvent parameters, which are passed to the method call.