The extension point TicketCreatedEventListener is a java interface that can be implemented to perform actions within the novomind iAGENT routing process after a ticket has been created. This may happen due to the following reasons:
Please note that ticket operations may not be available yet at this early moment. If any ticket operations should be executed before the ticket is routed to an agent please use the TicketEnqueuedEventListener instead.
All required information about the ticket is provided by the TicketCreatedEvent parameters, which are passed to the method call.