novomind

Salesforce

Integrate Salesforce into the novomind iAGENT!
The integration of Salesforce in novomind iAGENT simplifies and accelerates processes and thus customer communication in the service center. Incoming processes are semantically recognized, analyzed, and categorized using artificial intelligence; a process with all information is created in Salesforce and the service consultant can view the entire customer history at a glance and react individually.
The 360-degree-mapping of all processes in the system is possible with the integration of Salesforce in novomind iAGENT. All processes can be logged company-wide, the workflow is mapped horizontally.

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