This app enables agents to be informed of their last received ratings regarding to chat- or mailcommunication. There is a small notification window in the upper right corner with information about score and/or comment of the rating. The duration of those notifications is also customizable and the agents are able to close them by a simple mouse click.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-agent-ratings/2.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Agent Ratings App"},{"locale":"en","version":"9.2.2","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-ivr-flow-editor/9.2.2/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"With this app, call flows can be created and tested in novomind iAGENT.","sellingPoints":["Call Flow Designer for the creation of call flows via a graphical user interface","Prepared standard components for fast realization of even complex flows","Test new or modified call flows before activation","Script Editor for even more flexibility in creating call flows"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-ivr-flow-editor","longDescription":"Our Call Flow Editor app includes both the Call Flow Designer, an application for creating call flows on a graphical interface, and the Script Editor for creating JavaScript-based voice dialogs.
\nNo programming knowledge is required to use the Call Flow Designer. The Script Editor, on the other hand, offers the user the greatest possible flexibility in creating voice dialogs.
\nFor example, a call flow can contain voice menus for caller prequalification, multiple queues, call back or recording functions for virtual voice messages.
\nThe \"IVR Flow Lab\" can be used to test new or modified call flows before they are activated.
With this app, incoming and outgoing mails and chat messages can be searched for PCI numbers, e.g. credit card numbers or IBAN numbers.
\nMail and chat texts and attachments can be analyzed.
\nPCI numbers found in mail and chat texts can be replaced with a defined character string.
\nIf a PCI number is found in a mail or chat attachment, the attachment can be removed.
\nIf a PCI number is found in an outgoing mail or chat message, sending the mail or chat message can be prevented and the agent will get feedback.
\nIt is possible to define new PCI checkers in addition to the existing checkers for relevant credit card numbers and IBAN numbers.
\nExisting PCI checkers can be changed or deactivated and numbers or number prefixes that should be excluded from the check can be defined.
\nAnother function allows to set a defined X-Header for an incoming mail, if a PCI number is found in the mail.
This app connects your BOTIM account to novomind iAGENT. You can receive private messages sent to your
\nBOTIM account from your customers and answer them in novomind iAGENT. You can use the known workflows for this
\npurpose.
The app allows to connect the kuando™ Busylight to novomind iAGENT.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-busylight/2.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"kuando™ Busylight Connector"},{"locale":"en","version":"9.2.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-call-connector/9.2.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"The app enables novomind iAGENT to receive voice calls. The routing logic of iAGENT then automatically distributes the calls to suitable agents.","sellingPoints":["Integration of your telephone system in novomind iAGENT","Intelligent routing of incoming calls","Extend your existing iAGENT solution into a comprehensive Omnichannel Contact Center system"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-call-connector","longDescription":"With this app, novomind iAGENT handles the distribution of incoming voice calls to available agents. The capabilities (skill-based routing) and the workload of the agents are taken into account. In addition, the system attempts to route callers to agents with whom they have already had contact in order to ensure a more personalized service.
\nThe agents selected by the routing process can accept the calls via the iAGENT Desk interface and enter important information about the call in novomind iAGENT - during and after the call.
\nThe supervisor is provided with extensive monitoring and reporting functions, which provide detailed information on call activities. The data can then be evaluated for strategic decisions or used for real-time monitoring of the service level.
The innovaphone myPBX softphone is the ideal and cost effective alternative to a conventional desk phone. As the softphone is based on the WebRTC standard, only a browser with WebRTC support, a stable internet connection and a headset are required to use it. Of course, with the myPBX Softphone, the employee has all the usual features of telephony at his disposal.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-call-mypbx-client/9.2/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Call innovaphone myPBX "},{"locale":"en","version":"9.2","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-call-phoneticket/9.2/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"With the Phoneticket App, a ticket with all relevant caller data is automatically opened in the iAGENT Desk for incoming calls.","sellingPoints":["Automatically opens a phone ticket on an incoming call","All information about the caller is displayed before the call is accepted","Faster processing of requests and reduction of the average waiting time"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-call-phoneticket","longDescription":"Either at the moment of signaling or when the agent accepts the incoming call, a ticket is automatically opened by the iAGENT Phoneticket App. The ticket displays all available information about the caller. Configurable templates for call guidelines, notes or protocols can be automatically inserted into the phone ticket if desired. This means that service staff are optimally prepared and can concentrate fully on the call and all relevant details. In addition, less time has to be spent on writing notes, so that the AHT (average handling time) and waiting times for callers are reduced and customer satisfaction is increased.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-call-phoneticket/9.2/","supportedVersionMaximum":"","supportedVersionMinimum":"13.7.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Call Phoneticket"},{"locale":"en","version":"9.2.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-call-softphone/9.2.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app integrates the novomind iAGENT Call BrowserPhone into the iAGENT Desk interface. Alternatively, it can also be used to control your hardphones (CTI Control).","sellingPoints":["Browser-based softphone without installation","Location-independent use e.g. in the home office"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-call-softphone","longDescription":"The iAGENT Call BrowserPhone integrates with the iAGENT Desk interface. It can therefore be used independently of the operating system and on all (mobile) devices with a browser and a stable Internet connection. Compared to conventional hardware telephones, this means that the application is not location-bound, which is a particular advantage in the case of structures with geographically distributed teams. The range of functions of our softphone is of course in no way inferior to that of a conventional telephone. Basic functions such as hold, transfer, toggle and forward are included, as well as an address book and the \"click-to-call\" feature.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-call-softphone/9.2.1/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Call BrowserPhone"},{"locale":"en","version":"9.2","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-call-teams/9.2/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app provides the integration of our customer service software novomind iAGENT in Microsoft Teams.","sellingPoints":["Solve complex customer inquiries faster by integrating experts from the entire company","View the availability status of experts in the novomind iAGENT Desk in real time and call them with a single click","Optimization of first time resolution rate and customer satisfaction","Receive information from iAGENT or connected third-party systems in Microsoft Teams"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-call-teams","longDescription":"With the help of the app, it's also possible to involve the backoffice employees in the process of customer service, who don't work in novomind iAGENT but with Microsoft teams. In this scenario, backoffice employees use Microsoft Teams as a collaboration tool and softphone for incoming and outgoing phone calls. Agents in the contact center can easily search for a suitable expert for a customer inquiry using the Microsoft Teams address book integrated into the iAGENT interface and view the availability status of their backoffice colleagues in real time. A click on the contact can then be used to make a consultation, initiate a conference or forward the call. By retrieving different data sources, relevant information for the prcessing of the inquiry can be submitted with the forwarding of the call.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-call-teams/9.2/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Call Microsoft Teams"},{"locale":"en","version":"7.5","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-ticket-classification/7.5/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-ticket-classification/7.5/manifest-resources/ticket_classification_app_screenshot.png"],"vendor":"novomind AG","description":"Agent-side multi-level ticket qualification","sellingPoints":["Intuitively configurable building structure","Single or multiple selection possible","Category-dependent controllability"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-ticket-classification","longDescription":"This app replaces or expands the well-known resolution code feature with a detailed, analyzable qualification option. In a tree structure configured by the supervisor, the agent can set one or more parameters to qualify the ticket, simply by clicking.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-ticket-classification/7.5/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Ticket Classification App"},{"locale":"en","version":"3.2","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-webhook/3.2/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app calls webhooks on certain events in iAGENT.","sellingPoints":[],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-webhook","longDescription":null,"upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-webhook/3.2/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT General Webhook App"},{"locale":"en","version":"3.3","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-mail-connector/3.3/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"Receive and send mails via IMAP, POP3, SMTP and Microsoft Graph API.","sellingPoints":["Supports modern authentication (OAuth2) to Microsoft 365 and Google Mail","Supports HTTP proxy connections","Very simple configuration"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-mail-connector","longDescription":"This app allows to receive and send mails via the standard protocols IMAP, POP3 and SMTP and via Microsoft Graph API. In addition, it is possible to use modern auth (OAuth2) to authenticate to Microsoft 365 and Google Mail.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-mail-connector/3.3/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Mail Connector (IMAP, POP3, SMTP, Microsoft Graph API)"},{"locale":"en","version":"3.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-bulk-change/3.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-bulk-change/3.0/manifest-resources/bulk_change_app_screenshot1.png"],"vendor":"novomind AG","description":"With this app, a CSV list of tickets (Mail channel) can be recategorized, annotated or closed via bulk operation.","sellingPoints":["Bulk operations based on a CSV list are particularly useful for large amounts of data","Mass operation: Recategorize","Mass operation: Close","Mass operation: Add note","Detailed logging"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-bulk-change","longDescription":"Based on a CSV list of ticket IDs, this app can be used to perform mass operations, specifically: recategorize, add a note, close.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-bulk-change/3.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT General Bulk Change App"},{"locale":"en","version":"4.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-facebook-smg-connector/4.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-facebook-smg-connector/4.0/manifest-resources/screenshot_config.png","/app-image/com.novomind.ecom/ecom-app-iagent-facebook-smg-connector/4.0/manifest-resources/screenshot_ticket.png"],"vendor":"novomind AG","description":"This app connects your Facebook pages to novomind iAGENT.","sellingPoints":["Receives comments to posts or recommendations from your Facebook pages","Makes use of the novomind Social Media Gateway","No separate Facebook app review necessary"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-facebook-smg-connector","longDescription":"This app connects your Facebook pages to novomind iAGENT. You can receive comments to posts and recommendations for your
\nFacebook pages and answer them in novomind iAGENT. You can use the known workflows for this purpose.
Users may save an individual report with predefined filters and let the system execute it at any given time / interval. The output may be saved on the server locally or be sent via Email.
\n","upcoming":false,"phone":"","appURL":"com.novomind.ecom/ecom-app-iagent-report-scheduler/4.1/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Report Scheduling App"},{"locale":"en","version":"3.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-editor-function/3.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-editor-function/3.0/manifest-resources/editor_function_app_screenshot1.png"],"vendor":"novomind AG","description":"Tenant-specific deactivation of functions in the Agent Desk","sellingPoints":["A total of seven functions can be deactivated individually for each client / two functions can be forced","Can be deactivated: Close","Can be deactivated: Send after clearance","Can be deactivated: Send as intermediate reply","Can be deactivated: Forward and Close","Can be deactivated: Forward for external processing","Can be deactivated: Forward but continue processing","Can be deactivated: External Inquiry","Enforceable: Clearance required","Enforceable: Spell check required"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-editor-function","longDescription":"This app can be used to deactivate individual functionalities in the iAGENT Desk Editor on a tenant-specific basis. This can prevent agents from misclicks.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-editor-function/3.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Editor Functions Organizer App"},{"locale":"en","version":"4.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-external-iframe/4.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-external-iframe/4.0/manifest-resources/external_iframe_app_screenshot.png"],"vendor":"novomind AG","description":"Integration of external websites into the iAGENT Desk interface","sellingPoints":["Integrate external websites into the iAGENT interface","Easy switching between the configured pages","Website must allow integration as an iframe"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-external-iframe","longDescription":"With the help of this app, one or more websites can be integrated into the iAGENT Desk, so that the agent can do even more tasks directly in this interface.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-external-iframe/4.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT General External Iframe App"},{"locale":"en","version":"2.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-external-reply-correction/2.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-external-reply-correction/2.0/manifest-resources/external_reply_correction_screenshot1.png"],"vendor":"novomind AG","description":"This App allows processing mails that were sent to a 2nd-Level-Reply account.","sellingPoints":["Configurable forwarding per external reply account"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-external-reply-correction","longDescription":"With the help of this app, mails that were inadvertently sent to a 2nd-level reply account (i.e. for which there is no current inquiry/forwarding in the system) can be forwarded to a normal inbox account to be added to the standard process.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-external-reply-correction/2.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT External Reply Correction App"},{"locale":"en","version":"4.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-hide-mailcontent/4.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-hide-mailcontent/4.0/manifest-resources/hide_mailcontent_app_screenshot1.png","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-hide-mailcontent/4.0/manifest-resources/hide_mailcontent_app_screenshot2.png","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-hide-mailcontent/4.0/manifest-resources/hide_mailcontent_app_screenshot3.png"],"vendor":"novomind AG","description":"Permanent blocking of the view of the mail content by agent and/or supervisor","sellingPoints":["Access blocking option configurable for agents","Access blocking option configurable for supervisors (group rights)","Security prompt before locking","Unlocking only possible through database intervention"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-hide-mailcontent","longDescription":"With the help of this app, agents or supervisors can permanently block the content of a ticket (channel mail) in the system, e.g. to block sensitive customer data such as credit cards from being accessed by system users after processing.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-hide-mailcontent/4.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Hide Mailcontent App"},{"locale":"en","version":"4.2","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-translation/4.2/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-translation/4.2/manifest-resources/translation_app_screenshot1.png","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-translation/4.2/manifest-resources/translation_app_screenshot2.png","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-translation/4.2/manifest-resources/translation_app_screenshot3.png"],"vendor":"novomind AG","description":"Automatic/manual translation integrated into the iAGENT Desk","sellingPoints":["Upstream free voice recognition reduces usage-dependent fees.","Recognized languages can be excluded from the translation by configuration.","Agents can also simply translate texts manually using the function integrated in iAGENT Desk."],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-translation","longDescription":"With the help of this app and Deepl or novomind AI Hub, incoming emails can be translated automatically.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-translation/4.2/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Translation App"},{"locale":"en","version":"4.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-deletion-marker/4.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app sets a specific storage key which marks a ticket allowed to get deleted.","sellingPoints":[],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-deletion-marker","longDescription":null,"upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-deletion-marker/4.1/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Deletion Marker App"},{"locale":"en","version":"3.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-recategorization/3.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-recategorization/3.1/manifest-resources/recategorization_app_screenshot.png"],"vendor":"novomind AG","description":"With the help of this app, the agent-side recategorization options can be set in a more fine-grained way","sellingPoints":["Adjustment of recategorization targets per category","Expand and reduce the target list","Independent of the visibility concept"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-recategorization","longDescription":"With the help of this app, the agent-side recategorization dialog can be customized for each category. Target categories can be removed and also added, overriding the visibility concept.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-recategorization/3.1/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Recategorization App"},{"locale":"en","version":"5.2.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-customizable-crm/5.2.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-customizable-crm/5.2.1/manifest-resources/customizable_crm_app_screenshot.png"],"vendor":"novomind AG","description":"This App configurates the ticket-properties and show the needed properties in mailinfo tab.","sellingPoints":["Self-created CRM tab for the agent desk","Fields can be created as editable and read-only","Field arrangement, description and grouping is configurable","For mail and also the chat channel"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-customizable-crm","longDescription":"With the help of this app it is possible to customize an agent-side CRM tab including editable or read-only fields and optical separators. The field contents are persisted as so-called ticket properties on the respective ticket.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-customizable-crm/5.2.1/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Customizable CRM App"},{"locale":"en","version":"2.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-text-to-speech/2.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-text-to-speech/2.0/manifest-resources/texttospeech_app_screenshot1.png","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-text-to-speech/2.0/manifest-resources/texttospeech_app_screenshot2.png"],"vendor":"novomind AG","description":"Create Wav files from text","sellingPoints":["Simple selection of language, accent, voice","Use of Microsoft Azure Speech Services"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-text-to-speech","longDescription":"With the help of this app and Microsoft Azure Speech Services, wav files can be conveniently generated in the supervisor, e.g. for announcements in the IVR.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-text-to-speech/2.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Text to Speech App"},{"locale":"en","version":"4.0.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-ticket-bundling/4.0.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-ticket-bundling/4.0.1/manifest-resources/ticket_bundling_app_screenshot.png"],"vendor":"novomind AG","description":"This app enables automatic task bundling based on a ticket property","sellingPoints":["Task bundling based on a ticket property","Property can be chosen freely","Notification in case of error"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-ticket-bundling","longDescription":"With the help of this app, the process bundling feature of iAGENT can be extended again. Bundling can now also be done on the basis of a ticket property. In addition, you can be informed by email in the event of an error.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-ticket-bundling/4.0.1/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Ticket Bundling App"},{"locale":"en","version":"3.3","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-oms-ishop/3.3/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This Plugin offers an automatic search for orders of the inbound contact in a novomind iSHOP OMS.","sellingPoints":["Automatic search for orders of the inbound contact in novomind iSHOP OMS","Pemanent connection between the novomind iAGENT Ticket and the novomind iSHOP OMS order","Direct link to the order in the novomind iSHOP OMS System from within the novomind iAGENT Ticket","Connect your novomind products!"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-oms-ishop","longDescription":"With this app you establish a connection between your novomind iAGENT and novomind iSHOP OMS. Significantly speed up your agents' response times to queries concerning customers' orders. With just one click, you open the automatically determined or manually searched order in the novomind iSHOP OMS directly from the novomind iAGENT Desk.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-oms-ishop/3.3/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT OMS iSHOP Plugin"},{"locale":"en","version":"2.1.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-agent-availability/2.1.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-agent-availability/2.1.1/manifest-resources/agent_availability_app_screenshot1.png","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-agent-availability/2.1.1/manifest-resources/agent_availability_app_screenshot2.png","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-agent-availability/2.1.1/manifest-resources/agent_availability_app_screenshot3.png"],"vendor":"novomind AG","description":"This App can be used to set the agents group availability.","sellingPoints":["Availability status per group controllable by agent","Availability status per group can be controlled by supervisor for logged-in agents","Group status can also be controlled channel-specifically","Agent UI optionally as sidebar or in the home area"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-agent-availability","longDescription":"With the help of this app, agents can set the on-call status in their groups via a sidebar or alternatively the home area so that they can be excluded from routing. The on-call status can be set globally (= for all channels) or individually for mail/chat/call.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-agent-availability/2.1.1/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Agent Availability App"},{"locale":"en","version":"4.2","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-ocr-attachment/4.2/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-ocr-attachment/4.2/manifest-resources/ocr_attachment_app_screenshot.png"],"vendor":"novomind AG","description":"Text recognition (OCR) in image attachments","sellingPoints":["Powerful OCR without additional servers or services","Based on free Tesseract Framework","Supports various formats (TIF,JPEG,GIF,PNG,BMP,PDF)"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-ocr-attachment","longDescription":"This app expands the scope of iAGENT by text recognition (OCR) without the need for additional servers or services. Various image formats are supported. The texts
\nrecognized in this way can be used for intent analysis or to obtain customer-relevant data (e.g. invoice number).
This app allows you to receive and answer eBay 'Ask Seller a Question' messages in novomind iAGENT. Additionally it is possible to attach images to the answer.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-ebay-connector/3.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Connector for eBay"},{"locale":"en","version":"3.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-emoji/3.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"You can use the emojis app to add emojis to the editor of novomind iAGENT Desk.","sellingPoints":["Add emojis to the novomind iAGENT Desk editor."],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-emoji","longDescription":"The emojis app adds an emoji tab to the novomind iAGENT Desk. You can now use emojis for all asynchronous channels in the editor of novomind iAGENT Desk by simply clicking on the emoji in the tab.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-emoji/3.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Emojis"},{"locale":"en","version":"5.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-ews-connector/5.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-ews-connector/5.1/manifest-resources/screenshot1.png"],"vendor":"novomind AG","description":"The app connects your Microsoft exchange accounts to novomind iAGENT.","sellingPoints":["Sends and receives mails through Microsoft exchange web services","Alternative to IMAP and POP3","Easy to configure","Supports impersonation"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-ews-connector","longDescription":"The app allows for an uncomplicated integration of microsoft exchange accounts to novomind iAGENT. This way you can receive mails from your exchange account and then edit and send your response from within the novomind iAGENT interface.
\n\nAs another useful feature, you can define individual folders to receive mails from.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-ews-connector/5.1/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Connector for Microsoft EWS"},{"locale":"en","version":"8.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-facebook-messenger-connector/8.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app connects your Facebook pages to novomind iAGENT.","sellingPoints":["Receives private messages from your Facebook pages","Answer with private messages"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-facebook-messenger-connector","longDescription":"This app connects your Facebook pages to novomind iAGENT. You can receive private messages sent to your Facebook pages from your customers and answer them in novomind iAGENT. You can use the known workflows for this purpose.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-facebook-messenger-connector/8.1/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Messenger Connector for Facebook"},{"locale":"en","version":"4.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-file-connector/4.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-file-connector/4.0/manifest-resources/screenshot.png"],"vendor":"novomind AG","description":"You can use the file connector app to import e-mails from your file system into novomind iAGENT.","sellingPoints":["Transforms RFC-822 files into e-mails","Exports response mails as .eml files"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-file-connector","longDescription":"The file connector app is able to interpret RFC-822 files (*.eml) from your file system as e-mails so they can be displayed and edited in novomind iAGENT.
\n\nResponse mails to these e-mails may be exported as .eml files for further processing.
\n\nYou can use the file connector app to e.g. implement individual workflows or to load large amounts of testmails.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-file-connector/4.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"File Connector"},{"locale":"en","version":"7.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-google-bm-messenger-connector/7.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app connects your Google Business Messages Account to novomind iAGENT.","sellingPoints":["Receives text messages and pictures messages","Answer with text messages"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-google-bm-messenger-connector","longDescription":"This app connects your Google Business Messages Accounts to novomind iAGENT. You can reveive text messages and pictures from your customers and answer them in novomind iAGENT. You can use the known workflows for this purpose.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-google-bm-messenger-connector/7.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Messenger Connector for Google Business Messages"},{"locale":"en","version":"3.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-google-play-reviews/3.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app connects your Google Play reviews to novomind iAGENT.","sellingPoints":[],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-google-play-reviews","longDescription":"This app connects your Google Play reviews to novomind iAGENT. You can reveive reviews for your apps and answer them in novomind iAGENT. You can use the known workflows for this purpose.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-google-play-reviews/3.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Connector for Google Play Reviews"},{"locale":"en","version":"1.2","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-help/1.2/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-help/1.2/manifest-resources/screenshot1.png","/app-image/com.novomind.ecom/ecom-app-iagent-help/1.2/manifest-resources/screenshot2.png"],"vendor":"novomind AG","description":"Connect iAGENT Help and novomind iAGENT","sellingPoints":["Connects iAGENT Help to novomind iAGENT","Allows agents to research within the iAGENT Help knowledge base","Suitable answers can easily be inserted into the response mail with a single click"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-help","longDescription":"The iAGENT Help app combines novomind iAGENT with the highly performant iAGENT Help knowledge base.
\nAgents research information in the form of dialogue. Using the insert button, they can quickly incorporate answers from iAGENT Help into the response mail.
Optionally, the app can be configured to forward the mail category to iAGENT Help. This way the knowledge base is already set to the adequate context.
\n\nThe possibility to save the entire dialogue for future reference (e.g. for documentation, for education or for analysis) is another optional feature.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-help/1.2/","supportedVersionMaximum":"","supportedVersionMinimum":"10.0.102.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"iAGENT Help"},{"locale":"en","version":"4.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-instagram-connector/4.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-instagram-connector/4.0/manifest-resources/screenshot_config.png","/app-image/com.novomind.ecom/ecom-app-iagent-instagram-connector/4.0/manifest-resources/screenshot_ticket.png"],"vendor":"novomind AG","description":"This app connects your Instagram Business Accounts to novomind iAGENT.","sellingPoints":["Receives mentions and comments to your Instagram posts","Makes use of the novomind Social Media Gateway","No separate Facebook App Review necessary"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-instagram-connector","longDescription":"This app connects your Instagram Business Accounts to novomind iAGENT.
\nYou can receive mentions in other posts and comments for your own posts and answer them in novomind iAGENT.
\nYou can use the known workflows for this purpose.
This app connects your Instagram account to novomind iAGENT. You can receive private messages sent to your
\nInstagram account from your customers and answer them in novomind iAGENT. You can use the known workflows for this
\npurpose.
This app allows the connection between novomind iAGENT and JIRA. Mails and JIRA tickets can be linked, so you are able to inform your customers as soon as a specific JIRA ticket is completed.
\n\nCompatibility
\n\nThis app connects your LINE account to novomind iAGENT. You can reveive text messages, pictures, videos, documents and location messages from your customers and answer them in novomind iAGENT. You can use the known workflows for this purpose.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-line-messenger-connector/5.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Messenger Connector for Line"},{"locale":"en","version":"2.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-recategorization/2.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-recategorization/2.0/manifest-resources/recategorisationTab.png"],"vendor":"novomind AG","description":"The Recategorization Helper makes it possible to configure additional categories that are available for recategorization for this agent, regardless of his group assignment.","sellingPoints":[],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-recategorization","longDescription":null,"upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-recategorization/2.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Recategorization Helper"},{"locale":"en","version":"4.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-sabio/4.0/manifest-resources/icon_sabio.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-sabio/4.0/manifest-resources/screenshot1.png","/app-image/com.novomind.ecom/ecom-app-iagent-sabio/4.0/manifest-resources/screenshot2.png"],"vendor":"novomind AG","description":"This app allows the connection between novomind iAGENT and SABIO.","sellingPoints":["Incorporates your central knowledge management into novomind iAGENT","Gives you access to suitable content (Manuals, documentation, contacts, messages)","Easy use of recommended content with a single click","Authentication with personal login or technical user"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-sabio","longDescription":"The app connects your SABIO knowledge base to novomind iAGENT allowing a centralized access to your entire knowledge management.
\n\nRecommended texts are easily utilized: Click on one of the search results to open the full text. Click on \"Insert\" to copy & paste it into the mail editor. Edit as needed.
\n\nSupports SABIO versions 4 and 5.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-sabio/4.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"SABIO"},{"locale":"en","version":"1.1.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-screensharing-chatinfotab/1.1.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-screensharing-chatinfotab/1.1.1/manifest-resources/screensharing_chatinfotab_app_screenshot.png"],"vendor":"novomind AG","description":"Screen sharing option for video chat","sellingPoints":["Broadcast screen content in chat","Customer Sharing Options","More flexible than co-browsing"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-screensharing-chatinfotab","longDescription":"With the help of this app, the agent can ask in the video chat to release the customer's screen content. The customer decides whether he only releases the browser window, the entire browser or his entire screen for transmission to the agent. Since this function runs via WebRTC, it is significantly more powerful and flexible than the co-browsing functionality still available under iAGENT11.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-screensharing-chatinfotab/1.1.1/","supportedVersionMaximum":"","supportedVersionMinimum":"12.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Screensharing App"},{"locale":"en","version":"3.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-smime-public-keys-ad/3.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app retrieves public keys from an active directory.","sellingPoints":[],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-smime-public-keys-ad","longDescription":null,"upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-smime-public-keys-ad/3.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT S/MIME Public Keys AD App"},{"locale":"en","version":"3.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-supervisor-topheader-minicharts/3.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This App shows a summary header of the online agents, incoming accounts and outbox folder in the novomind iAGENT Supervisor.","sellingPoints":[],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-supervisor-topheader-minicharts","longDescription":null,"upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-supervisor-topheader-minicharts/3.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Summary TopHeader App"},{"locale":"en","version":"6.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-telegram-messenger-connector/6.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app connects your Telegram Bots to novomind iAGENT.","sellingPoints":["Receives private messages from your Telegram Bots","Answer with private messages"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-telegram-messenger-connector","longDescription":"This app connects your Telegram Bots to novomind iAGENT. You can receive private messages sent to your Telegram Bots from your customers and answer them in novomind iAGENT. You can use the known workflows for this purpose.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-telegram-messenger-connector/6.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Messenger Connector for Telegram"},{"locale":"en","version":"3.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-trustedshops-connector/3.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app allows you to use your Trusted Shops account as a communication channel in your novomind iAGENT Mail System.","sellingPoints":["Receives customer ratings and sends answers to customer","Makes use of the Trusted Shops Real-Time API"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-trustedshops-connector","longDescription":"This app allows you to use your Trusted Shops account as a communication channel in your novomind iAGENT Mail System. The connection to Trusted Shops is configured as
\na separate incoming account with a dedicated channel within your iAGENT System. Customer reviews can be read and answered by your customer service agents via the iAGENT Desk application.
This app connects Trustpilot to novomind iAGENT supporting the following feature:
\n\nReceive and answer Trustpilot ratings in novomind iAGENT.
\n\nSend individual links (e.g. in the e-mail signature) for inviting customers to review your product.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-trustpilot/4.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind Trustpilot Connector"},{"locale":"en","version":"3.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-twitter-pull-connector/3.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app connects your Twitter Accounts to novomind iAGENT.","sellingPoints":["Retrieval of mentions in Twitter posts","Receive direct messages and content from the timeline","Enables the search for hashtags"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-twitter-pull-connector","longDescription":null,"upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-twitter-pull-connector/3.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Connector for Twitter"},{"locale":"en","version":"2.1.2","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-whatsapp-connector/2.1.2/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app connects your WhatsApp Business Account to novomind iAGENT.","sellingPoints":["Receives text messages, pictures, videos, documents and location messages","Send text messages, pictures and documents","Maintain your business profile in the novomind iAGENT Supervisor"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-whatsapp-connector","longDescription":"This app connects your WhatsApp Business Accounts to novomind iAGENT. You can reveive text messages, pictures, videos, documents and location messages from your customers and answer them in novomind iAGENT. You can use the known workflows for this purpose.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-whatsapp-connector/2.1.2/","supportedVersionMaximum":"","supportedVersionMinimum":"11.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Connector for WhatsApp"},{"locale":"en","version":"9.2","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-whatsapp-messenger-connector/9.2/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app connects your WhatsApp Business Account to novomind iAGENT.","sellingPoints":["Receives text messages, pictures, videos, documents and location messages","Send text messages, pictures and documents","Maintain your business profile in the novomind iAGENT Supervisor"],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-whatsapp-messenger-connector","longDescription":"This app connects your WhatsApp Business Accounts to novomind iAGENT. You can reveive text messages, pictures, videos, documents and location messages from your customers and answer them in novomind iAGENT. You can use the known workflows for this purpose.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-whatsapp-messenger-connector/9.2/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Messenger Connector for WhatsApp"},{"locale":"en","version":"3.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-youtube/3.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This app connects your YouTube accounts to novomind iAGENT.","sellingPoints":[],"download":true,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-youtube","longDescription":"This app connects your YouTube accounts to novomind iAGENT. You can reveive comments for your YouTube videos and answer them in novomind iAGENT. You can use the known workflows for this purpose.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-youtube/3.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Connector for YouTube"},{"locale":"en","version":"3.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-zendesk-headers/3.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"This App enables novomind iAGENT to receive incoming replies to external forwards and inquiries sent by Zendesk users.","sellingPoints":["Enables novomind iAGENT to receive incoming replies to external forwards and inquiries sent by Zendesk users."],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-zendesk-headers","longDescription":"This App solves problems with incoming replies to external forwards and inquiries in novomind iAGENT caused by e-mail headers set by Zendesk.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-zendesk-headers/3.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Zendesk Headers App"},{"locale":"en","version":"4.0.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-textmodule-export-import/4.0.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-textmodule-export-import/4.0.1/manifest-resources/textmodule_export_import_app_screenshot.png"],"vendor":"novomind AG","description":"This app can be used to import and export text module groups and associated text modules.","sellingPoints":["Export and import of the text module groups (contents and properties)","Export, import and update of the text modules (contents and properties)","External processing of the text modules with subsequent update possible","Export in readable JSON format"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-textmodule-export-import","longDescription":"This app can be used to selectively export individual, many or all text modules or text module groups of an iAGENT system (JSON format). These
\ntext modules or text module groups can then be imported to another system. Alternatively, the text modules can be edited externally and imported back into the original system (=update).
This app creates, defines, and analyzes iagent datasets. The iAGENT dataset is a specific amount of closed/answered emails limited to a particular timeframe, and these emails belong to the iAGENT categories.
\nThe created datasets can be analyzed using state-of-art deep learning models to generate essential insights from the data. The agents could then use the generated insights to take the best actions in the future. The created datasets could also be used by iAGENT Text classification App to train the machine and deep learning models.
With the help of this app, information/instructions for processing can be displayed to the agent, depending on the category and, if desired, automatically in the foreground/focus: practically an Agent Assist light.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-infotab/3.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT General infotab App"},{"locale":"en","version":"0.3-SNAPSHOT","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-ai-text-classification/0.3-SNAPSHOT/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":[],"vendor":"novomind AG","description":"Enables training of models for text-based classification within novomind iAGENT.","sellingPoints":["Training AI Models using standard AutoML machine learning framework","Fine-tuning state-of-art Large Language Models like BERT versions models","Automatically classification for incoming emails using trained AI models","Using scalable, standard, and extensible Pipeline like ZenMl Pipelines for creating portable, production-ready MLOps Pipeline","Using modern MLOps platforms like Mlflow to track Machine learning experiments","Utilizing high-performance, S3-compatible object store Services like MinIO","The ability for integration in cloud architecture."],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-ai-text-classification","longDescription":"This App trains machine learning and state-of-the-art deep learning models for
\ntext-baed data types within iAGENT. The most known use case of the App is to train the AI models on
\nclosed/answered iAGENT email datasets. Then the trained AI models can be used to classify the incoming emails into
\nthe corresponding category with predicted confidence.
With the help of this app it is possible to group users outside of the agent groups into teams. Team members have access to team-specific authorization and delivery failure folders. In addition, the app comes with a team report in order to be able to evaluate various key figures of the team.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-teams/3.0.1/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Teams"},{"locale":"en","version":"2.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-similarity-search/2.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-similarity-search/2.0/manifest-resources/similaritysearch_app_screenshot1.png","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-similarity-search/2.0/manifest-resources/similaritysearch_app_screenshot2.png"],"vendor":"novomind AG","description":"Similarity Search for Tickets","sellingPoints":["MailinfoTab with similar tickets","No additional usage-dependent costs","Only an Elastic Search Server needs to be installed/provided."],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-similarity-search","longDescription":"With the help of this app, similar tickets/mails can be displayed to the agent for support. The database is searched with high performance using ElasticSearch.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-similarity-search/2.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Similarity Search App"},{"locale":"en","version":"2.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-resubmit/2.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-resubmit/2.0/manifest-resources/resubmit_app_screenshot.png"],"vendor":"novomind AG","description":"This app explicitly resubmits tickets from agents who log out.","sellingPoints":["Explicit resubmission when logging out","Time interval configurable","Individually activatable per category"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-resubmit","longDescription":"With the help of this app, tickets can be automatically set to explicit resubmission when the agent logs out. The time period can be set, of course. Furthermore, you can activate this feature depending on the category.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-resubmit/2.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Resubmit App"},{"locale":"en","version":"2.0","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-recat-reasons/2.0/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-recat-reasons/2.0/manifest-resources/recatreasons_app_screenshot1.png","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-recat-reasons/2.0/manifest-resources/recatreasons_app_screenshot2.png","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-recat-reasons/2.0/manifest-resources/recatreasons_app_screenshot3.png"],"vendor":"novomind AG","description":"Recording and evaluation of the reasons for agent-side recategorizations","sellingPoints":["Simple creation of reasons and assignment to one or more categories","Individual configuration per category","Individually controllable focus on this info tab"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-recat-reasons","longDescription":"With the help of this app, it is possible to have the agents query a reason during recategorization, which must be entered in a similar way to a completion code. The aim is to better optimize the AI/KB.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-recat-reasons/2.0/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT general-recat-reasons App"},{"locale":"en","version":"4.0.1","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-backlog-alert/4.0.1/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-backlog-alert/4.0.1/manifest-resources/backlog_alert_app_screenshot.png"],"vendor":"novomind AG","description":"This application monitors the ticket backlog and allows sending alert notifications via mail or webhook.","sellingPoints":["Monitoring of the backlog with alarm function","Various parameters such as service level, number of online agents and much more.","Simple clear configuration"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-backlog-alert","longDescription":"Using various possible parameters, this app monitors the backlog. By means of intuitively configurable threshold values, you as the supervisor will be informed by email or webhook when they are reached.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-backlog-alert/4.0.1/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"novomind iAGENT Backlog Alert App"},{"locale":"en","version":"3.3","icon":"/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-blocklist/3.3/manifest-resources/icon.png","email":"apps@novomind.com","screenshots":["/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-blocklist/3.3/manifest-resources/blocklist_app_screenshot1.jpg","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-blocklist/3.3/manifest-resources/blocklist_app_screenshot2.jpg","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-blocklist/3.3/manifest-resources/blocklist_app_screenshot3.jpg","/app-image/com.novomind.ecom/ecom-app-iagent-custom-general-blocklist/3.3/manifest-resources/blocklist_app_screenshot4.jpg"],"vendor":"novomind AG","description":"This apps marks incoming mails from and prevents transmission to addresses on an editable blocklist","sellingPoints":["Automatical sorting out of incoming messages unwanted senders","Preventing of outgoing messages to undesired recipients","Separate lists for incoming and outgoing messages","Wildcard Character","Easy import of already existing blocklists"],"download":false,"product":"iagent","groupId":"com.novomind.ecom","appId":"ecom-app-iagent-custom-general-blocklist","longDescription":"With the help of this app, it is possible to sort out incoming messages from unwanted senders (single sender or domains). Additionally the app can prevent outgoing messages to undesired recipients.
\n","upcoming":false,"phone":"+49408080710","appURL":"com.novomind.ecom/ecom-app-iagent-custom-general-blocklist/3.3/","supportedVersionMaximum":"","supportedVersionMinimum":"13.0.0","seoTitle":null,"seoDescription":null,"seoLink":null,"name":"Blocklist App"}]